Nordstrom 4+

Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!!

For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out.

If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Hi, OnlyMe&NotYou – We're thrilled to hear you're enjoying the benefits of being a Nordy Club member and love hearing how the videos help inspire your shopping. Thank you for sharing this feedback and thank you for being a loyal customer. -Ana

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

Hi, ChloeSuDe – We appreciate the feedback and apologize for any inconvenience. Rest assured we will be sharing your comments with our teams. Thank you! -Ana

During my 30+ years as a Nordstrom customer/fan I’ve only needed to contact customer service a few times. However, this week I’ve spoken to customer service 4 times in attempts to solve a missing package problem. 3 out 4 of the calls I made I spoke with seemingly nice individuals who obviously were outsourced. There was a clear communication, language barrier, obvious lack of empathy and I was left feeling frustrated and as though my business wasn’t appreciated. One individual kept saying “No worries” in hopes to pacify the situation. I was close to deleting the app and not doing business with Nordstrom in the future when I was transferred to a service representative who seemed to have compassion, understood my frustration and who wanted to rectify the situation. There wasn’t a communication barrier, and she didn’t try to rush me off the phone. She spent 30 minutes with me, explained what had happened to my package, apologized and helped solve the problem. If you ever find yourself frustrated and feeling helpless with customer service I highly suggest asking for additional help and being transferred. Personally for me, it made a huge difference.

Hi, Karidawy1 – Our apologies for the frustration! Rest assured your feedback has been shared with our teams in the hopes of doing better in the future. Thank you for being a valued Nordstrom customer. -Ana