Screenshots

Description

Get the latest in fashion and gifts from Nordstrom while shopping from the comfort of wherever you—and your phone—might be. Plus, get free shipping and free returns, all the time!

• Request Contactless Curbside Pickup at selected stores and we’ll bring your online order out to your car.
• Turn on notifications and we’ll let you know when an item comes back in stock or goes on sale from your Wish List, Shopping Cart or your Saved Items.
• Get a Nordy Club dashboard that lets you track your rewards easily, plus redeem them quicker when you use the app.
• Experience convenient shopping like you find in our stores.
• Enjoy a personalized experience with items tailored just to you.
• Find trustworthy ratings and reviews from customers with verified purchases.
• Get notifications about your orders and track your purchase history.

Nordstrom is a leading fashion specialty retailer, offering customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. Since 1901, we’ve been committed to providing our customers with the best possible service—and improving it every day.

What’s New

Version 8.9.1

• We’re gearing up for the holidays. Start shopping season-ready looks, festive decor, the best gifts and more.
• Various bug fixes and improvements.
• Have feedback or specific features you want to see? Let us know at http://nordstrom.com/appfeedback

Ratings and Reviews

4.9 out of 5
638.7K Ratings

638.7K Ratings

OnlyMe&NotYou ,

Nordie Addict!

Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!!

For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out.

If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Developer Response ,

Hi, OnlyMe&NotYou – We're thrilled to hear you're enjoying the benefits of being a Nordy Club member and love hearing how the videos help inspire your shopping. Thank you for sharing this feedback and thank you for being a loyal customer. -Ana

ChloeSuDe ,

Undeliverable packages

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

Developer Response ,

Hi, ChloeSuDe – We appreciate the feedback and apologize for any inconvenience. Rest assured we will be sharing your comments with our teams. Thank you! -Ana

Karidawy1 ,

Outsourcing Customer Service :-(

During my 30+ years as a Nordstrom customer/fan I’ve only needed to contact customer service a few times. However, this week I’ve spoken to customer service 4 times in attempts to solve a missing package problem. 3 out 4 of the calls I made I spoke with seemingly nice individuals who obviously were outsourced. There was a clear communication, language barrier, obvious lack of empathy and I was left feeling frustrated and as though my business wasn’t appreciated. One individual kept saying “No worries” in hopes to pacify the situation. I was close to deleting the app and not doing business with Nordstrom in the future when I was transferred to a service representative who seemed to have compassion, understood my frustration and who wanted to rectify the situation. There wasn’t a communication barrier, and she didn’t try to rush me off the phone. She spent 30 minutes with me, explained what had happened to my package, apologized and helped solve the problem. If you ever find yourself frustrated and feeling helpless with customer service I highly suggest asking for additional help and being transferred. Personally for me, it made a huge difference.

Developer Response ,

Hi, Karidawy1 – Our apologies for the frustration! Rest assured your feedback has been shared with our teams in the hopes of doing better in the future. Thank you for being a valued Nordstrom customer. -Ana

App Privacy

The developer, Nordstrom, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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