• Various bug fixes and improvements.
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Ratings and Reviews
Not Getting My Rewards Points
I have been having trouble receiving points for my purchases made using the Nordstrom iOS app. I called customer service w to sort it out, but felt that the representative didn’t try to understand what I was experiencing and assumed I was doing something wrong on my part. I explained to her that I had made multiple purchases USING THE NORDSTROM APP and I clearly stated that every time I made a purchase, I receive a message that clearly says “You’re earning Rewards points on this order”, however my points balance had not changed for several months. She seemed to go on script and regurgitate how the rewards system works. I’ve been shopping at Nordstrom for years. I know how it works. She also told me I had to put my phone number in the app before completing the purchase. Nowhere in the checkout process on the Nordstrom app are you requested to put in a phone number. I felt like she didn’t fully understand how the app works. She did end up helping add points for multiple purchases (nearly 900 missing points) but I don’t even know if I recouped them all (she couldn’t tell me) and I didn’t really get a permanent fix to my problem. Her solution to me was to make sure my points get added after an item has shipped. If not, call back and get them added. I do a ton of shopping on the Nordstrom app! This is very inconvenient and unfair for someone who spends a substantial amount of money with this company.
Developer Response ,
Hello! My name is Sam and I lead our app team at Nordstrom. I want to make sure you get help with this issue right away. Would you mind sending an email at email@example.com with your app review username in the subject line and I'll make sure you get the VIP treatment from this point forward? Thanks, Sam
I was asked to randomly complete a survey. Nordstrom is my go Store whenever I need something. I purchase absolutely everything I can for my son, his father and my ex-Mother in-law who currently currently battling has lymphoma.
Being disabled myself leaves me peace of mind that if I can’t find exactly what I’m looking for I can speak with or meet with a Concierge specialist and they always seemed to find exactly what I need!
I love Nordstrom for helping me over the years with items I had difficulty finding, everything I have ever wanted I have managed to purchase. I have had my Nordstrom credit card for just over 22 years. I love Nordstrom and trust them so much I have added my son to my account and we’ve never had a problem in all these years. They employ the absolute best Customer Service representatives as well as concierge employees in the business.
I want to thank everyone very much at Nordstrom for listening and realizing that your customer service agents set you apart from all your competitors and your business and your earning are not suffering like your competitors. I think Nordstrom has been in a league all there own and I sincerely hope it stays that way. I have been and I will remain am extremely loyal Nordstrom Customers as I have had my credit card since 1997.
Sincerely all the best, Laura A Leonard, Levittown,
Thank you again for everything, Sincerely, Laura Leonard
Feature Loss, Background App Support
Hello! I just wanted to leave a quick review of this Nordstrom iOS app as a whole. UI and UX wise this app is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and the app on a daily basis as I do. There is however on main downfall of this app that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days support this feature however whenever I leave the Nordstrom app and return my current search, view, anything is removed and the app restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave the app. Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want this app to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and support from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!
- Nordstrom, Inc.
- 253 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Nordstrom, Inc.
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