Buona 4+

I attempted to purchase or redeem my B/D sandwich for August 18th. I attained the age of 74. The young clean cut white male cashier told me that I had put it on the “App”? He could not or would not help me. If I had been a 74 yr old white male instead of a black male he would have checked my account thru my phone record. He claimed there was No record of me? Really! I sat down , checked my phone through the “App” for Buona’s. It was there. When I came back to the counter , I walk with a cane, handicap plates on my car,etc. He saw me but wouldn’t come out to wait on me. Another young lady came out from the back, very pleasant person, helped me with my account , scanned the “Barcode” and was a perfect employee. I thank you for my Birthday Sandwich & I purchased a Large sandwich for my which, who is at work! Kudos to the young Lady! The Sandwiches were Great!

NO SALT MEANS NO SALT! It does not mean dunk salted fries back in the oil and give the customers BURNT, OVER-SALTED fries. Nobody clicks the well-done button for a reason: STOP BURNING FRIES! Hint: those white cubes clinging to the fries ARE SALT CRYSTALS! The most casual glance will tell you that! On to cheese fries: CHEESE FRIES ARE SUPPOSED TO INCLUDE CHEESE. GET IT? Cheese PLUS fries! It’s in the name. You charge a dollar extra for cheeseless cheese fries! Could I pay a dollar extra for unsalted, unburnt fries instead? DRY MEANS DRY. Dry doesn’t mean soggy or dipped! Why are all these features on your app if you’re simply going to ignore them? Oh, BECAUSE YOUR APP DOESN’T WORK AGAIN! Can’t login on the app. Can login on the website and have my order ruined that way, but the app is garbo. Time for another rebuild where you steal everyone’s Points AGAIN. UPDATE: Migrate the points they just stole from you to the New Rewards pro… oh, wait, they stole the points so there’s no real point in migration. This is what, the FOURTH point stealing “update”? Can’t you just “expire” points like regular sleazeballs? Do you not see the irony of punishment on Loyalty rewards? And if it’s been a while, do you think STEALING those points will bring me back?

We have been Buona diehards for years and they are our favorite Italian beef. Recently we ordered a two pound beef and some others stuff for takeout. When we got home we found that there was no juice! I called and explained that I road my bike to get the food and really didn’t want to ride the 4 miles there and back to get it. A manager got on the phone and I gave him my address and 15 minutes later he dropped the juice off at our house. People make mistakes sometimes and that was a great response to the situation.