Achieva Credit Union 4+

I can no longer reconcile my bank account with my bookkeeping program. I also cannot download statements because I do not own a computer or laptop. If this app does not get fixed I will have no choice but to leave and go to a bank that allows this for my bookkeeping. I have both a business and a personal account and I am not about to put every transaction in by hand. I do not have that kind of time. When I opened my account I received nothing for well over a month. No debit card no account information whatsoever. Opening the account was a total inconvenience. Once I did get it open I did enjoy the bank because I can snap pictures of my business checks into the account. I also love that there are no fees. But if these issues don’t get fixed I will have no choice to either leave the bank or by computer. If I buy a computer I will then have to use different software. Very inconvenient. The security question is also a real nuisance and I don’t even understand why you’re supposed to save advice because it always ask the security question no matter what which is the way it was designed.

I have banked with Achieva for 20 plus years. They are a great bank but their app leaves a lot to be desired. Every app update requires you to sign in again, not use the password saved. Many times I have tried to use the app it gives a very generic error which makes it seem like it’s your phone or connection when all other apps are connecting and working fine. So I find it hard to believe it’s my phone. Call customer service to find out it is an issue on their side.

I’ve had many banks, credit unions. This app is easily the most user friendly, intuitive one I’ve used. There have been some good ones, but Achieva app is hands down my favorite. You can label each account with a color and name. Mobile deposit is a breeze - takes the picture automatically. Schedule transfers for one time or recurring for auto withdrawal. The list goes on - can’t speak highly enough of it.