UPMC Health Plan

Name: UPMC Health Plan
Rating: 4.6 (6390 reviews)
Author: UPMC Health Plan

Health insurance access 24/7

Free

6.4K Ratings
Ages

13+
Years
Category

Medical
Developer

UPMC Health Plan
Language

EN
English
Size

113.3
MB

This mobile app is for UPMC Health Plan insurance members only. Not a member? Learn more at www.upmchealthplan.com. The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient, on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered. ACCESS INSURANCE BENEFITS - View member ID cards for you and your family, and email them to your provider directly from the app. - Review current coverage and benefits for you and your family. - Use live chat and secure messaging to connect with a Health Care Concierge. - Check the status of your recent claims and review your claim details. FIND CARE IN YOUR NETWORK - Easily search for in-network providers and hospitals. - Browse medical, dental, vision, and behavioral health providers and facilities. - Filter results by proximity, view directions, and tap to call a provider or facility. WELLNESS CONNECTIONS - Live chat with a health coach to set lifestyle goals or stay motivated. - Track your steps with Apple Health app integration and check your Take a Healthy Step progress. - Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.

Ratings & Reviews

4.6

out of 5

6.4K Ratings

Amazing Customer Service Line!
Jul 3

ThanhThu0ng
I’ve recently had a phone call with an individual on the line (I didn’t catch her name) and she was extremely helpful and patient with me the entire 30 minutes I was on hold with her. I was anxious in the beginning due to certain deadlines I needed to get done for college clearances but every question I asked was met with compassion and understanding for my situation. By the end of the call, all my worries went away. Whoever she is, thank you so much for helping me. I normally don’t leave reviews and i hope there’s a more direct way to 5-star her service directly but this is the only option I see. I encourage anyone to use it when you need questions and I hope she becomes rich and famous.

Developer Response
We are pleased that you had a wonderful customer service experience. If there is anything we can do for you, just let us know at HPOnline@upmc.edu! Have a wonderful day!
Amazing Customer Service Line!
Jul 3

ThanhThu0ng

I’ve recently had a phone call with an individual on the line (I didn’t catch her name) and she was extremely helpful and patient with me the entire 30 minutes I was on hold with her. I was anxious in the beginning due to certain deadlines I needed to get done for college clearances but every question I asked was met with compassion and understanding for my situation. By the end of the call, all my worries went away. Whoever she is, thank you so much for helping me. I normally don’t leave reviews and i hope there’s a more direct way to 5-star her service directly but this is the only option I see. I encourage anyone to use it when you need questions and I hope she becomes rich and famous.
Developer Response Oct 1
We are pleased that you had a wonderful customer service experience. If there is anything we can do for you, just let us know at HPOnline@upmc.edu! Have a wonderful day!
Please fix…. App has been fixed.
12/10/2022

cjk292
Thank you for fixing this. Ordering prescription refills is a breeze now. :)The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.

Developer Response
Hello! Thank you for your feedback and I'm sorry that you are having this issue. I have escalated this to our team and they are looking into the problem.
Please fix…. App has been fixed.
12/10/2022

cjk292

Thank you for fixing this. Ordering prescription refills is a breeze now. :)The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.
Developer Response 09/23/2022
Hello! Thank you for your feedback and I'm sorry that you are having this issue. I have escalated this to our team and they are looking into the problem.
What’s the Function of an App if it’s Unusable?
09/19/2022

Dotti-Ozo
EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again.I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.

Developer Response
Hello! Thank you for confirming the login issued was resolved! And thank you for your additional feedback as well, we are always looking for ways to improve the app experience and I have shared this with the team.
What’s the Function of an App if it’s Unusable?
09/19/2022

Dotti-Ozo

EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again.I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.
Developer Response 09/27/2022
Hello! Thank you for confirming the login issued was resolved! And thank you for your additional feedback as well, we are always looking for ways to improve the app experience and I have shared this with the team.
Persistent Issues Logging In
03/15/2024

Emily💕😋🎀
Every time I log into my account through the app and mobile browser and finish 2 factor authentication, it brings me to a page to reset my password. I have not selected that I want to reset my password, and my password clearly works for me to log into the app and get to the 2-FA login. It does not let me close out the screen telling me to create a new password and I do not want to keep updating a new password every time I log into the app. Every time I click “log in” and not “reset password”. I just updated the app to the latest version and deleted and reinstalled the app and am having the same issue. How can I please get this fixed?
Persistent Issues Logging In
03/15/2024

Emily💕😋🎀

Every time I log into my account through the app and mobile browser and finish 2 factor authentication, it brings me to a page to reset my password. I have not selected that I want to reset my password, and my password clearly works for me to log into the app and get to the 2-FA login. It does not let me close out the screen telling me to create a new password and I do not want to keep updating a new password every time I log into the app. Every time I click “log in” and not “reset password”. I just updated the app to the latest version and deleted and reinstalled the app and am having the same issue. How can I please get this fixed?

Thank you for using the UPMC Member App! We've made your login experience smoother and added new login animations. Enjoy the access to more spending account options and updates for the upcoming 2026 plan year. Plus, we've added small enhancements and resolved bugs for better performance.

Version 25.10

Dec 12

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

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Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

License Agreement

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Ratings & Reviews

What’s New

Version 25.10

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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