The Protection 1 eSecure 2.0™ Remote Interactive Services app gives you real-time control of your Protection 1® security system from anywhere. You can remotely control your security system, Z-Wave® enabled devices (e.g., lights, lock and thermostats) and view live, streaming video of your home and business wherever you are.
Requirement: Compatible Protection 1® security system with a subscription to eSecure 2.0™ Remote Interactive Services. Please call 1.866.792.2422 for additional information.
Feature Highlights:
• Arm or disarm your security system
• Turn lights off or on
• Adjust thermostat temperature
• Unlock or lock doors
• View live video and recorded clips from your Protection 1 eSecure 2.0™ cameras
• Wi-Fi® signal strength indicators for Protection 1 eSecure 2.0™ cameras
• Create and control automated scenes for convenience and energy savings
• Create users and manage their security system user codes
• Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese
• Receive email and text alerts about selected events in your home or business, such as extreme temperature changes, motion detected in restricted areas, movement of valuable items, and more.
• Language support for: Latin American Spanish, French Canadian, Brazilian Portuguese
I have issues with my system at least 5-8 times a month. I can’t arm or disarm from my phone a 6F or bF keeps showing up. My communion does not work from my panel.i am so tired of E secure or ADT I am looking at other protection services to get my money’s worth, if someone decides to kick in my door you all don’t get a signal. I left earlier the side door was open and the alarm went off I received a call to make sure everything was on it was working I come back 2 hours later no communication. I am just tired of calling every week.
Why do app developer break things before they make them better?
1500Contacts
Still getting use to the new UI in this app. Hard to make the switch when all my automation devices have been re-ordered in the priority list. Also hard to see the sensor status of my security devices. Why do app developers make such large sweeping changes to their app and break things in the process that take them months to correct with feedback from their frustrated customers? Update- 31 OCT 2017Recently, all my scene schedules were defaulted back to ‘run manual’, which broke all my daily Z-wave automation. The app almost broke & burned out my garage door lift motor by not sensing the feedback loop telling the eSecure Lynx panel that the door was fully open or closed, keeping the motor engaged & over-riding the manual limit switches on the lifter track. I really don’t appreciate loosing all my scheduled scene programs & having to re-program everything again, but even worse it could have cost me several hundred dollars to replace my garage door lift motor had I not been in the garage when the scheduled scenes were all reset. Not to mention a possible house fire if the motor had been operated remotely through the mobile eSecure app and I had not been home or had been inside my house when the motor was commanded to engage and the eSecure program didn’t allow it to be disengaged by the limit switch. It just continued to send a ‘drive’ command ignoring the magnetic door sensor open/close sensor. All my scenes and Z-wave devices have now become inoperative or very intermittent, requiring frequent manual intervention. This program is so buggy since the major overhaul that I would recommend staying away from it or even reconsidering using The Protection-1 service because of these issues.
UNABLE TO LOGIN ON Multiple phones
Aurora Bleu
Both me and my husband have the app, it worked fine and now it tells me I have the wrong password, but my husband logs in using touch ID just fine (with the same Password). So we rest the Password on his app I was able to login but but now it wont let him login it. We both have Iphone 8plus.
Doesn’t work and terrible support
Ddsommers
App was working for years and then wouldn’t login. Called protection 1 ant the transferred me to Honeywell support. I was told app was down and they had no ETA. 2 weeks have gone by and I called again. Protection 1 support had me reset the system and download app. Then I had to change password. Finally it’s back up and running. You pay extra for remote access and it didn’t work for weeks. No notifications from them and had to call back to get things working. Not happy and I’ve been a customer for over 20 yrs. time to find another company that has apps and support that work.It keeps getting worse. Every other time I log in I have to renter my pAssword. Time to change providers by Y’all
•An exciting update to improve your connected experience.
•Intelligent privacy for HD cameras. When enabled, your camera will automatically turn on privacy mode when you disarm your system, and turn off privacy mode when you arm your system. Privacy mode stops your camera from streaming and recording, reducing unnecessary notifications and events. Enable this new feature in each camera’s settings page.
•Additional stability enhancements. We continue to work on fixes and improvements, so stay tuned for updates.
Version 5.7.6
The developer, Protection One, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy .
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Protection One
Size
218.6 MB
Category
Utilities
Compatibility
Requires iOS 10.0 or later.
iPhone Requires iOS 10.0 or later.
iPad Requires iPadOS 10.0 or later.
iPod touch Requires iOS 10.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
