I don’t typically write reviews for apps, but this program fills me with such a deep-set rage that I can’t help but talk about it. I used this app religiously for the first month of school at my university. Because I am someone who often forgets my physical ID that I have to swipe in order to get into my dorm building or other various places on campus, this was perfect for me. However, there began to be a stark decline in the app’s quality, or I guess I should say, it stopped working altogether. I tried everything—deleting the app, using only wifi while using the app, using only Mobile data, restarting my phone, etc. I even ended up getting a new phone for Christmas, and I still cannot access the login page like I used to. The only thing I can do is open the app. It won’t even allow me to click anything, or if it does, it doesn’t process the fact that I tapped the button. It’s so beyond frustrating because something that has been developed to make my student life easier has become the cause of so much stress and frustration. I don’t understand why this works for other students and not for me. I hope that these issues can be addressed and remedied for everyone who uses this platform to have a more productive and positive experience.

This app hates existing more than unsupervised infants. There are 100,000 ways it can stop working and it will never tell you what the problem is. Sometimes you’re too close, sometimes you’re at the wrong angle, sometimes you need to be BEHIND THE LOCKED DOOR in order for it to function. (I love doing laundry here) I will forever remember “Error executing command - An error has occurred.” as a waking nightmare of a phrase. My terseness betrays my anguish. I’m currently locked out of my room at 1:00 am after a very very long day. I am tired and would like to go inside and not have to walk all the way to the help desk wearing a t-shirt with no bra in January. This is why we can’t have nice things.

This app could be so useful but it’s has too many bugs and won’t work for you about 80% of the time. I wish they made major updates to this app and fixed their problems because there are a ton. I could be in front of the reader and it will still say it’s far away, it’ll say error and the best part is having to constantly authenticate my device even though I have done it multiple times and in doing so I have to sign out and come back into the app or just fully restart it.

I am a college student. This app has helped me before when I am locked out. Unfortunately it is extremely buggy, has a horrid user interface, is cumbersome to use, and is completely ineffective when used for any door that doesn’t have a keypad. Great idea for an app, though with the advent of NFC technology in smartphones since like 2017 it’s mind-boggling that they haven’t implemented an NFC card.If your app adds any sort of near field communication technology it would instantly shoot my rating up higher.