Vélib', app officielle

Name: Vélib', app officielle
Rating: 1.4 (45 reviews)
Author: Vélib' Métropole

Travel

Free

45 Ratings
Ages

4+
Years
Category

Travel
Developer

Vélib' Métropole
Language

EN
+ 5 More
Size

83.5
MB

Blue bike or green bike? Vélib' is available in nearly 60 cities in the Greater Paris area. Find a docking point, plan your bike route, view your statistics, buy a pass or manage your account in the Vélib' app.

Ratings & Reviews

1.4

out of 5

45 Ratings

Terrible user experience
Aug 13

Roman Dzhanov
I visited Paris in the hopes of riding bikes around the city with zero luck, this app keeps toggling from English to French, tells me to update the app for the best possible experience multiple times a minute even though it’s fully up to date and I deleted and reinstalled the app to ensure it was fully update to no avail, and over all the user experience is horrifically bad, I spent almost 2 hours just trying to figure out how to get it to work and on top of that the updated pass Doesnt even get added to my Apple wallet resulting in even more frustration trying to just hop on a bike and go. If I can give this app 0 stars I would. Paid (twice for a subscription and only got to use the bike one time with tons of frustration). I don’t recommend this app in the slightest.
Terrible user experience
Aug 13

Roman Dzhanov

I visited Paris in the hopes of riding bikes around the city with zero luck, this app keeps toggling from English to French, tells me to update the app for the best possible experience multiple times a minute even though it’s fully up to date and I deleted and reinstalled the app to ensure it was fully update to no avail, and over all the user experience is horrifically bad, I spent almost 2 hours just trying to figure out how to get it to work and on top of that the updated pass Doesnt even get added to my Apple wallet resulting in even more frustration trying to just hop on a bike and go. If I can give this app 0 stars I would. Paid (twice for a subscription and only got to use the bike one time with tons of frustration). I don’t recommend this app in the slightest.
Terrible customer service
Oct 27

Katherine1289
I bought a day pass. But was subsequently charged ~$50 for not returning the bike correctly. I made sure the monitor stops shinning indicating I can leave. However, the customer service told me that I should wait for an email verifying the return. That’s EXTREMELY unreasonable 1) it’s not even mentioned in the instruction and 2) they expect people to stand there for 30 minutes just to get an email that says it’s return? The penalty charge is outrageous. You’re better off taking Uber or a taxi next time. This is how they make money, based off charging people for ridiculous mishaps. Oh did I mention, the bike was completely shot and need repair. I can’t believe they let bikes like that running in the street without checking.
Terrible customer service
Oct 27

Katherine1289

I bought a day pass. But was subsequently charged ~$50 for not returning the bike correctly. I made sure the monitor stops shinning indicating I can leave. However, the customer service told me that I should wait for an email verifying the return. That’s EXTREMELY unreasonable 1) it’s not even mentioned in the instruction and 2) they expect people to stand there for 30 minutes just to get an email that says it’s return? The penalty charge is outrageous. You’re better off taking Uber or a taxi next time. This is how they make money, based off charging people for ridiculous mishaps. Oh did I mention, the bike was completely shot and need repair. I can’t believe they let bikes like that running in the street without checking.
Every Bike Is Broken
Jun 18

Brentmcinnis
Wish this worked better. Seeing Paris by bike is awesome. Paris is set up for bikes. Seriously though. Every VELIB bike is broken somehow. Every single one. No tires, seats, gears. Take your pick. Every electric assist battery is dead. You have to go through 15 bikes to find one that works. You spend more time reporting issues than riding bikes. Forget it if you’re traveling with other people and need to find 2 bikes that work. Lime bike worked pretty well but we were traveling with our kids who were under 18 and weren’t allowed to rent the lime bikes. Invest in learning the busses and trains. Cheaper and way less frustrating.
Every Bike Is Broken
Jun 18

Brentmcinnis

Wish this worked better. Seeing Paris by bike is awesome. Paris is set up for bikes. Seriously though. Every VELIB bike is broken somehow. Every single one. No tires, seats, gears. Take your pick. Every electric assist battery is dead. You have to go through 15 bikes to find one that works. You spend more time reporting issues than riding bikes. Forget it if you’re traveling with other people and need to find 2 bikes that work. Lime bike worked pretty well but we were traveling with our kids who were under 18 and weren’t allowed to rent the lime bikes. Invest in learning the busses and trains. Cheaper and way less frustrating.
Tutorials on everything but how to actually get a bike paid for, unlocked and under way..
Aug 8

Charles Bissell
Will not allow actual bike rentals. Just doesn’t work. Tutorials on every possible aspect of use exceeeept…how to actually get a bike paid for, unlocked and under way..Requires purchase of ‘packages’, which then don’t work. Apple Pay can not link to bike to complete transaction - when it does occasionally connect, displays “reader is not requesting payment”. In 15 years of iPhone usage, I think this is my first app review. It was that…’outstanding’.
Tutorials on everything but how to actually get a bike paid for, unlocked and under way..
Aug 8

Charles Bissell

Will not allow actual bike rentals. Just doesn’t work. Tutorials on every possible aspect of use exceeeept…how to actually get a bike paid for, unlocked and under way..Requires purchase of ‘packages’, which then don’t work. Apple Pay can not link to bike to complete transaction - when it does occasionally connect, displays “reader is not requesting payment”. In 15 years of iPhone usage, I think this is my first app review. It was that…’outstanding’.

The Heatmap is here on Vélib’! Get a quick overview of the Vélib’ network and plan your rides more easily: - High-traffic areas: plenty of bikes available - Balanced areas: ideal availability - Low-traffic areas: fewer bikes around Anticipate availability nearby and find the best spot to pick up or drop off your Vélib’.

Version 8.5.0

Oct 30

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
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Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Vélib', app officielle

Travel

Ratings & Reviews

What’s New

Version 8.5.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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