Santander Bank US

Name: Santander Bank US
Rating: 4.7 (410249 reviews)
Author: Santander Bank

Personal Banking

Free · Designed for iPad. Not verified for macOS.

410K Ratings
Ages

4+
Years
Category

Finance
Developer

Santander Bank
Language

EN
English
Size

109.1
MB

Manage Your Account • Enroll in Mobile and Online Banking through your app. • Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements. • View balances with one touch before logging in with Quick Balance or by using Siri®. • View deposit, credit card, lending statements and loan/line of credit and investment* account balances. • Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages). • Set up, change, or cancel Autopay credit card payments. • Manage your contact details: edit, add, or delete contact information. Stay Secure • Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.) • Retrieve your User ID and change or reset your Password securely from your mobile device using password reset. • Verify your identity on certain transactions using One-Time Passcode (OTP) security. • Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.) Navigate with Ease • Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App. Deposit Checks • Skip the ATM and deposit checks from your app. Pay Bills • Add and select Bill Pay payees to make payments. • Schedule payments for future dates. • Review your Bill Pay activity and pay your unpaid e-Bills. Transfer Funds • Make one-time and recurring transfers between your Santander accounts. • Move money from your personal bank accounts at other financial institutions to your Santander checking, savings or money market accounts. • Transfer money to other Santander customers. • Make transfers to accounts at other banks within the U.S. (Restrictions apply. Please refer to the Digital Banking Agreement for details). Contact Us Anytime for Assistance • Use One-touch calling to Santander Customer Service. • Schedule a Meeting to meet with a banker. • Find directions to the nearest Santander branch or ATM. Get Started Today. It's Easy! If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to! *Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A. INVESTMENT AND INSURANCE PRODUCTS ARE: • NOT FDIC INSURED • NOT BANK GUARANTEED • MAY LOSE VALUE • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A BANK DEPOSIT ------------------------------------------------------------------------------------------------------------------------ Santander Bank N.A., Equal Housing Lender - Member FDIC ©2026 Santander Bank, N.A. All rights reserved.

Ratings & Reviews

4.7

out of 5

410K Ratings

Improvements
01/04/2019

TheDream19
Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.
Improvements
01/04/2019

TheDream19

Not being able to get a replacement card more quickly (walk in) like TD Bank is frustrating. Also recently attempted to report daughter’s lost debit card as a joint account I have access to I was blindsided when online Card Services caused me to block my debit card & main source of financial access, on New Year’s Eve with NO ability to have Lead Mgt unblock it with major proof of who I was with card in hand needing to wait at least 2 days at $30 or 8 days free on a major holiday ALL due to online features being limited in not only not indicating which account or card was being check as lost until after confirm & also should add a safety feature option asking person to confirm account they are about to block is correct! Either of two steps would have prevented this unfortunate incident. I was thankful to the manager I spoke to who made suggestions how to deal with financial bind this put me in & waving the $30 2nd day delivery fee. This also happening on 1st of month caused me to miss receiving renters payment & having to reset card info & inconvenienced my renters as well. This could all have been easily prevented with Santander making minor improvements to be where competitor banks are. If making a change in banks did not involve so many changes, I would have moved over the incident & May still at some point in near future if more innovative changes aren’t made for convenient banking. Thank you for this opportunity to give feedback.
Decent I suppose
09/29/2017

Noted451
I find the app generally useful at its most basic function. Being able to pay bills through the app is very handy and accessing a lot of my financial information is made much easier than the TD Bank app. I found Santander's deposit check camera system to be incredibly frustrating, however. The system never seemed to make it's mind if it wanted me to take a pic closer or farther away; and the automatic camera would time-out way too soon. I would prefer it to take the picture for me rather than do it manually (or at least let me choose between the two) because I don't quite trust myself if I've taken a picture of my check up to their standards or not. After struggling with taking pictures of my check, the options to deposit made me unsure if it went through or not still. It's a shame I'm left confused because my partner uses the Wells Fargo app which has the same deposit function, and his check clears automatically into his account (and it doesn't take him a whole 20min of struggling to get the camera to work). I hope Santander troubleshoots this function and gives it more stability soon. One of the biggest reasons for downloading the app was that feature. :/
Decent I suppose
09/29/2017

Noted451

I find the app generally useful at its most basic function. Being able to pay bills through the app is very handy and accessing a lot of my financial information is made much easier than the TD Bank app. I found Santander's deposit check camera system to be incredibly frustrating, however. The system never seemed to make it's mind if it wanted me to take a pic closer or farther away; and the automatic camera would time-out way too soon. I would prefer it to take the picture for me rather than do it manually (or at least let me choose between the two) because I don't quite trust myself if I've taken a picture of my check up to their standards or not. After struggling with taking pictures of my check, the options to deposit made me unsure if it went through or not still. It's a shame I'm left confused because my partner uses the Wells Fargo app which has the same deposit function, and his check clears automatically into his account (and it doesn't take him a whole 20min of struggling to get the camera to work). I hope Santander troubleshoots this function and gives it more stability soon. One of the biggest reasons for downloading the app was that feature. :/
If it was possible to give a zero I would
06/10/2024

jibzeejay
I used Santander while I was living in NY. I now live in Texas and that’s my oldest account so I didn’t wanna close it because everything is digital banking now anyways. The customer service is beyond terrible. There’s just so much issues always going on. They can’t solve my issues by phone like other banks. Their agents cut you off on the phone, they don’t let you finish talking! Very very rude. They talk over you, they do not have enough knowledge about their products. So they often give wrong information! Also, if you go in to the bank to get cash, make sure to double check because they gave me a fake $50 about two years ago. I knew because I didn’t take it out of the small envelope but they wouldn’t take it back bcos I didn’t discover it while in the bank premises. Things can often only get resolved only if you go in and as someone who no longer live near where a branch is. I believe it’s time to take my business elsewhere. They just cannot seem to keep up with the times! Also when I went to the bank at Stapleton to change my address because they couldn’t do it online like other banks! The agent was asking me very deep and personal information!!!! About visa and the likes! Meanwhile I have a GC😭 the bank manager had to step in and was able to solve it within 3minutes. They just don’t have the knowledge. So if you use this bank, I strongly suggest you get a backup bank because they will disssapoint you when you least expect it. Do not make them your major financial institution. They should be a side!
If it was possible to give a zero I would
06/10/2024

jibzeejay

I used Santander while I was living in NY. I now live in Texas and that’s my oldest account so I didn’t wanna close it because everything is digital banking now anyways. The customer service is beyond terrible. There’s just so much issues always going on. They can’t solve my issues by phone like other banks. Their agents cut you off on the phone, they don’t let you finish talking! Very very rude. They talk over you, they do not have enough knowledge about their products. So they often give wrong information! Also, if you go in to the bank to get cash, make sure to double check because they gave me a fake $50 about two years ago. I knew because I didn’t take it out of the small envelope but they wouldn’t take it back bcos I didn’t discover it while in the bank premises. Things can often only get resolved only if you go in and as someone who no longer live near where a branch is. I believe it’s time to take my business elsewhere. They just cannot seem to keep up with the times! Also when I went to the bank at Stapleton to change my address because they couldn’t do it online like other banks! The agent was asking me very deep and personal information!!!! About visa and the likes! Meanwhile I have a GC😭 the bank manager had to step in and was able to solve it within 3minutes. They just don’t have the knowledge. So if you use this bank, I strongly suggest you get a backup bank because they will disssapoint you when you least expect it. Do not make them your major financial institution. They should be a side!
So many issues
10/20/2023

weeeeelllllll
There hasn’t been a time where I tried to deposit my check my mobile banking where it has constantly caused me issues. I’ve never had this problem before and after I had this last update, it’s constantly telling me to get closer to the check that I’m depositing through the mobile banking app, and when I move far away from it it tells me that I need to get closer again, or to use a dark background when I already. They need to fix that contact us phone number that they have listed in the mobile banking app because it does not go through. I have to constantly slip between the dial pad and the app in order to call somebody and it’s just annoying and I’ll be able to quickly just press the button and it just start dialing because of random extra numbers being at the end of the actual phone number. It takes forever and a day to get in contact with somebody. But when you finally do, that’s probably the only reason why I’m giving them to Star’s is because the people there actually help you and are very considerate of the time that you’re putting towards getting the issue fixed and they do everything in their powers to make sure everything gets resolved till at least thank you for them hopefully that you guys take into consideration to fix things.
So many issues
10/20/2023

weeeeelllllll

There hasn’t been a time where I tried to deposit my check my mobile banking where it has constantly caused me issues. I’ve never had this problem before and after I had this last update, it’s constantly telling me to get closer to the check that I’m depositing through the mobile banking app, and when I move far away from it it tells me that I need to get closer again, or to use a dark background when I already. They need to fix that contact us phone number that they have listed in the mobile banking app because it does not go through. I have to constantly slip between the dial pad and the app in order to call somebody and it’s just annoying and I’ll be able to quickly just press the button and it just start dialing because of random extra numbers being at the end of the actual phone number. It takes forever and a day to get in contact with somebody. But when you finally do, that’s probably the only reason why I’m giving them to Star’s is because the people there actually help you and are very considerate of the time that you’re putting towards getting the issue fixed and they do everything in their powers to make sure everything gets resolved till at least thank you for them hopefully that you guys take into consideration to fix things.

We’ve made improvements based on your feedback. This version includes: • Bug fixes and general improvements. We want to continually improve your Mobile Banking experience. If you have suggestions, please use the feedback option within the main menu in our Mobile Banking App.

Version 5.9.18 Mar 10

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Santander Bank
Size: 109.1 MB
Category: Finance
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.

Apple Watch
Requires watchOS 4.2 or later.
Languages: English
Age Rating: 4+

4+

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