The app works as an app should I guess. As for the restaurant; I am still a regular at the OC that I am a Founder’s Club member. As a note my wife is also a Founder’s Club member but she is not on the founders club board at this location. It is nice to go to a place where the staff knows your name (not always for the best reasons) and they know what your drink (no commyfornia beers). Honorable mentions to Aurora and Anthony.

Like others have mentioned, this app is frustrating. You can’t see any information about your main World Beer Tours (number of tours completed, beers on current tour, etc.). For mini-tours, it lists total number completed but not which ones. For the current mini-tour, it lists progress (e.g., 5/12) but not what you’ve had. Coupled with the printout no longer showing such information, you are forced to write down what you’ve had and carry it around and manually update it. HUGE step backward! Your tour card is worthless except they can write your phone # on it as that’s how they now input things. The app is useless except telling you how close you are to $75 spent to get a $5 credit. I guess maybe the app works for pickup ordering and whoever designed it probably knew about online orders and nothing about the tours. No customer or staff I’ve met like the app or the change from using the magnetic stripe card.

I love the OC but….ok it has nothing to do with the app the app is fine. Whatever. I gave it a three star because of the ownership of the stores. I miss getting the shirts like we used to. For one now when you go do a mini tour you don’t get the shirt till after the holiday is over so you can’t wear it till the following year. Plus the quality of the shirts are trash from the old ownership. As I write this review it’s the beginning of football season but there is no mini tour. WTH! I get you have extra shirts after the mini tour but there needs to be a happy medium. I come to Old Chicago because of the staff the atmosphere and the perks. But company that took this place over took part of that away. Do better owners of OC!

We have on two different occasions ordered a dessert and was given an excuse as to why they couldn’t make it. No refund was offered we was told they don’t know how to refund us. We ordered today and they messed our drinks up the girl had a fit over it being hateful and punched a mannequin. The man working said sorry she has had a bad day. I understand people have bad days but this a family restaurant that behavior isn’t acceptable. While waiting another 15 minutes for a child’s coke and the sauce they didn’t give us 2 employees asked if we had been waited on when told no they just walked away. In total we waited over 35 minutes and we will not be ordering again. I have gave them enough chances to fix their issues and have been understanding.