NC Quick Pass 4+

Now slightly less terrible.

Two stars now instead of one since there is now an app option to dispute (the all too common) charges made in error. Much better than the previous setup where I had to call to speak with an inadequately trained rep, leading myself to ultimately give up and hang up after 30 unproductive minutes of being on hold and speaking to the rep, as that wasted time was not worth the refund I should have received.

App remains terrible in most other functions. Almost if it was designed to scam a taxpayer out of even more money. Eg, I can open my garage door from the other side of the world on my phone, yet this system takes 15 minutes to activate a HOV request once it’s entered. Sheer incompetence and/or a scam on the part of the system’s designers.

Developer Response ,

Thank you for your feedback. We have recently released an update to that app that should improve your experience. We appreciate your patience as we work to provide the best user experience possible. Thank you!

Horrible customer service

The app works fine for as a little as I use it. It can be clunky and hard to find the correct page. My biggest complaint is that I was lied to by one of their customer service reps. We were making a trip through NC and did not have our pass yet, but I called well before we got to the tiles to double check to see if we had to have the pass, or if an account linked to our license plate was adequate. I was told that we would be fine as long as we marked on the app that we were going to be traveling on the HOV lanes with a high occupancy vehicle. They charged us for all the toll crossings with the note on the chafe stating low occupancy. I disputed the charges and had to make several phone calls and was finally told that it doesn’t matter what I was told, I had to have the decal in place. It was very frustrating and the the customer service reps very very unhelpful. The last one never called me back. This is not a good way to run any business. I wish I could give zero stars.

Developer Response ,

Thank you for your feedback. We apologize for the unsatisfying experience. If you could provide your customer information to the email ncquickpass@ncdot.gov, we will be happy to review the account.

Greatly improved

I’m sure the app went through some development and they had to work out the troubles. It works fine now, easy to use and very informative. For any new account changes I would recommend using the full website. This is best for a quick look.