I have had Ziply fiber service since the 9th of September, there has not been a day that goes by without my service being dropped. I have had every piece of equipment replaced with brand new, from modem, router, to extenders. Yet I still have the same issue as day 1. I have called Ziply over 15 times since having service and nothing is working. They do not send appointment emails, texts, or calls. I am currently on the phone being bounced from department to department no managers can or will pick up the phone. I will go as far to say that Xfinity is better than this horrid provider because at least my WiFi will never drop just become more expensive. Ziply looked like a great company from the surface but they’re just as greedy as Xfinity and do not care for their customers. If my issue gets resolved I will update this review. If this stays at 1 star it means they never cared to fix my problem and I have since left this abysmal service provider. DO NOT GET ZIPLY FIBER

This is by far the worst app I’ve ever used. I feel like I have to jump through hoops every time I pay my bill. You’d think for an internet service they’d have someone building an app that wasn’t ridiculously unfriendly for their customers. I’ve had the app for several years and every few months they change it. It’s never a good change. Just another waste of time trying to figure out how to pay my bill. I’ve been trying to pay it for 3 days. It leading me in circles and asking me to link my account number. I have paperless so don’t know my account number. I tried the “chat”. Someone said hello and told me their name. I replied that I wasn’t able to pay my bill and needed my account number. An hour later, and still no reply. I can pay by phone for $3.50. That’s ridiculous when I have an app specifically for paying my bill.

The app is pretty useless, but at least I could pay my bill thru it… until now! It won’t let me log in no matter what I do, it just says “unknown error occurred”. I can’t login to their site either, every time I try it tells me I have to change my password, but the recovery email never got updated from my husband’s (who passed way in 2022 and I don’t have access to it anymore) even tho I’ve updated it with them TWICE. I’ve been trying to pay my bill for the last 2 weeks, but I really REALLY don’t want to call to do it over the phone, I have terrible anxiety & a panic disorder, when talking to customer service people it’s always a mess, I can never understand them or they don’t understand me, I have to repeat myself 100 times and in the end my problem never gets fixed, so it’s extremely frustrating.

This is the worse choice if you are moving. Can not transfer a sample new service address. Always need to call and they send people to check but without solving any issue. I spend crazy time on working with their customer and technical support. Then there are always nice but second language lady answer and part-time job worker come and try to help. And after I move in my new house, with half year living, they still call me the old address open service and disconnect my account. If you don't need to make any calls pick up Ziply Fiber. Don’t waste your time.