Patient Portal 12+

I like this app. However, signing- in is difficult because I get a message that the app is retired and I need to update. Send me to the iPhone app home. Then I’m taken to the sign-in page. Today, I am trying to email my PCP and it keeps crashing. I tried to get app support, attempted to plog into client support. I was told wrong password. so I’m guessing the client support is for the hospital (client). Please kill the ‘bug’ that is causing problems! Thanks.

Thank you for the instructions to update the app. However, the app is still crashing when I open up the message section to email my PCP.

Hello, make sure you are using the Patient Portal app with a white background. If not visible, follow these steps: Remove the old app (green background) from your phone. Go to App Store Connect, search 'InteliChart'. Download the new app and log in with your existing credentials. If this is password related, contact your doctor directly for assistance with your username and password.

Why would a company like Wilmington Health install an app that is not compatible with Apple? That goes way beyond good reasoning seeing how many Apple phones are out there!!!!
It’s the most annoying App I have ever been on cuz if I breathe the wrong way it will kick me out only to have to start completely over again. There are no decent words to describe the utter stupidity of whoever created this App. I despise it! No one uses computers much when it comes to contacting, they use their cell phone. Yes I have an Apple 14 and I’m one of your victims to say the least.
Why would you do something as stupid and unprofessional as not including Apple in your platform and updates?
Get with it! Make Apple compatible! Do what’s right for us patients, not what’s just great for your mighty buck!

Hello, could you please use the link below to share more details about your experience? We'll make sure to forward your feedback to our developers. Thank you!
https://www.intelichart.com/technical-support-patient-portal-from-intelichart

Thank you for adding support for biometrics. The app appears to be getting better finally. I did run into a weird issue though today: when viewing a PDF (or maybe it was an RTF?) that my provider sent in a message, I was able to view the file in a full screen viewer and zoom, great! But there was no UI to “close” or go “back”. I ended up force quitting the app and restarting it. Please keep up the good work fixing bugs!

Our developers are diligently working on improving the login experience, which will soon include the ability to login using your fingerprint and/or facial recognition. In the interim, we've introduced a 'Remember Me' option on the login screen to save your credentials, making the login process more convenient.

Regarding the JSON errors you've mentioned, we would like to investigate this further. Could you please provide more details about these errors by filling out the form on this page https://www.intelichart.com/technical-support-patient-portal-from-intelichart? Your feedback will greatly assist our developers in resolving these issues more efficiently.