My previous rating was a 1-star, but I have since updated it to 5-stars after some troubleshooting. I read dozens of the reviews (all 1-star) with common problems. Most, if not ALL of these problems can be solved by changing your settings either on your phone or computer (browser settings) to allow the Illinois Lottery to access your location. On the iPhone go to Settings > Privacy > Location Services. Make sure you allow the Illinois Lottery app access (if you have the app) otherwise you will have to adjust your browser settings (use Safari or google chrome) and again make sure your browser isn’t blocking the Illinois Lottery website (on your iPhone; go to Settings and scroll down to your browser). Turn off “Ask Websites Not To Track Me.” You will be able to scan tickets, your numbers will not disappear and you will be able to play multiple lines and check out. Once your (location) settings are adjusted the app and website work without a hitch. I understand how frustrating it is and I hope this helps. By law the Illinois Lottery must confirm your location in the state at the time of purchase.P.S. the scanner will not work on any old lottery tickets only new tickets after the upgrade.

Approximately a month or two ago the app was “upgraded” and it went from a really great, super well functioning, user friendly app and became the worst app that I’ve had the displeasure of dealing with. Once the “upgrade” was installed I couldn’t log in at all and had to change my password because I couldn’t remember the old one and the thump print access was no longer letting me in. So I changed my password and since then I definitely don’t have the ease of use of my thump print access anymore and I can’t seem to find anyway to reestablish it. The other major flaw since the “upgrade” I have to actually reboot my phone at least once or twice a week to be able to successfully log in, the screen either goes to full white or it says “oops, it’s a 500” whatever that means? I have no idea other than it means to me that I have to reboot the phone again in order to do the simple task of logging in. I’m a daily player and this is beyond frustrating! I use many apps on my phone on a daily basis, this is the only one that is causing these sorts of problems.

This app couldn’t be worse. There was NOTHING wrong with the old app, but they hyped the “new, improved app” for more than 6 months. And it is a flat-out failure. It is built upside down. Upon opening, all you really can do is choose numbers or make quick picks. You’re not signed-in yet, that option is not available. The next step is to pay. But you aren’t signed-in. So you sign-in, and your chosen numbers are lost. You must choose again. Now you need to pay. But it won’t just accept a payment, you have to put funds on deposit, a wasted step. But you go ahead and add funds to your account. Of course, your chosen numbers are lost again. So you choose your numbers for a third time, and you’re done. But wait. You wanted to play two different games. You just bought your Mega Millions ticket. To get a Powerball ticket, you have to start over. First-off, whoever approved going live with this new app should not only be fired, but should be sued. This couldn’t be any worse than it is. A disaster.

With all the technology there should be some way for this APP not to ask me every single time for my Log In information. It’s really annoying. It doesn’t even ask to give one the option of remembering it or not. Once again, no information is being retained. That includes login info and previously played numbers. I’m tired of having to print out my numbers to play them over again. It’s back to a 1 star for me until you fix this. It keeps happening, so you must be aware of it and should be able to prevent it from happening. I don’t know what recently changed, but it’s awful. It doesn’t retain LOG IN information. Get rid of the winning numbers that block that screen when you open the app. We know where to find them. Maybe we’re looking for different result numbers than what pops up there. It’s very annoying. It’s also not remembering what Numbers I recently played. What a pain to have to type them in every single time. I don’t know them all by heart. It seems whenever there are improvements it actually seems like the app took several steps backwards. I’m not the only one. I talked with several friends and family members. We’re all complaining.