Bank Of Hawaii Mobile App 4+

I was excited to see that Bank of what you finally is updating the mobile app. Well here it is. It is a much better version than the previous version. I love all the enhancements and new features. And I love that. This is the second time that you have updated your app within a month or two. it is super important to keep your app updated. Also, it is important to continuously improve upon your new platform. I would like to see an area to leave comments when I’m doing a transfer. From checking to savings I would like to add a comment. I feel that’s the only thing missing.

I have tried to rely upon Bank of Hawaii for basic services, checking my account balance and trying to withdraw. I couldn’t even get that. I can’t access my bank account through their app (I know there has been an update, I have the new one, and it worked for all of a couple days until I really needed it) nothing but a blank screen with empty boxes and red explanation points. I stick my ATM card at their own banks machine and keep having issues with my card..for what??? You show all my info with valid funds on the screen and my bank app(when it was functional) you still tell me there’s a problem??! I missed saying goodbye to a loved one because you couldn’t allow me to access funds I had and couldn’t transfer to pay for my ride. Screw you guys I’ll be walking in to close my account this following week. I don’t understand why my cards frozen but totally working at the same time, and why you won’t allow me to sign into my account! I’m devastated and disappointed. Shame on you BOH

I can’t tell you how frustrating this app is to use. Half the time it won’t let me log in. Like it frezzes me out. I’m ready to close my account and find a bank with better online banking. I mean, they get us hooked on online banking, rather than going in to the physical bank, then put out an unreliable and useless “upgrade” to their previous app. I’ve found the new app is more reliable in the morning. In the evening, I tap on the app and it always asks me to log in all over again. I enter all my info again, then it doesn’t let me log in at all. But gives me no error messages. The next morning I’m sometkmes able to log in with facial recognition as I do with other apps. Seems like the app managers do maintenance on the site at night. But it’s only 7 pm here in Hawaii! And I can’t use this app at this time or later in the day. And it happens every day. So I shifted my business to other bank accounts that have functional apps. I’m out!