Global Blue - Shop Tax Free

Name: Global Blue - Shop Tax Free
Rating: 3.3 (869 reviews)
Author: Global Blue Marketing Services Ltd

Shop the world and save money

Only for iPhone

Free

869 Ratings
Ages

4+
Years
Category

Travel
Developer

Global Blue Marketing Services Ltd
Language

EN
+ 12 More
Size

298.4
MB

iPhone

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile. The new SHOP TAX FREE app can help you: • Track your tax refunds instantly see how much you’re saving • Find your favourite brands and stores • Quickly find minimum purchase amounts and the tax free shopping rules and information • Save time, with autofill of tax free forms • Find the most convenient refund locations in the city and the airport Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey. Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations. It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the Membership barcode. The app is now available in English, Russian, French, Arabic and Simplified Chinese. Download the app today. Features include: • Advanced mapping and geo location technologies • One touch enrolment through passport scanning • One touch Tax Free Form tracker • Live tracking and visibility of tax refunds and status • In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information • Built-in Membership barcode, which can be added to Apple Wallet • Customs and Refund locations

Ratings & Reviews

3.3

out of 5

869 Ratings

Not very good
10/20/2023

sallietopher
I filled out all information when I uploaded the app. Including all needed pictures. I also had all of my paperwork stamped, the actual purchases and proof of purchases with me when I left the EU. Had everything sorted, stamped, and mailed (dropped into the box) before leaving the EU. So disappointed to find that 2 months later there is still a message on my app stating “Stamp needed”. This is not the case and I have many pictures to prove it. Yet, there is no contact information under the heading of “contact us” in the app to find help. I’ll think twice about purchasing big items using Global Blue VAT services in Europe when I head over again in 2 months.

Developer Response
Hi, I regret that you can't reach our Customer Service Team. You can contact us via web form or chat with a live agent at: https://t.ly/6m_I1. We hope you can get your refund soon.
Not very good
10/20/2023

sallietopher

I filled out all information when I uploaded the app. Including all needed pictures. I also had all of my paperwork stamped, the actual purchases and proof of purchases with me when I left the EU. Had everything sorted, stamped, and mailed (dropped into the box) before leaving the EU. So disappointed to find that 2 months later there is still a message on my app stating “Stamp needed”. This is not the case and I have many pictures to prove it. Yet, there is no contact information under the heading of “contact us” in the app to find help. I’ll think twice about purchasing big items using Global Blue VAT services in Europe when I head over again in 2 months.
Developer Response 10/23/2023
Hi, I regret that you can't reach our Customer Service Team. You can contact us via web form or chat with a live agent at: https://t.ly/6m_I1. We hope you can get your refund soon.
Don’t use electronic version to scan!
05/18/2024

Momof5girlshs2
This is a waste of time. The paper barcode I scanned was approved immediately. The 3 we did via the electronic barcode the global blue app gave us are still pending. This is a huge amount of money. Now we are back in the states and can not get in touch with their customer service. Ugh. Just scan the paper and don’t waste time on the app or electronic version. So frustrating. Have also tried contacting customer service via email and chat with zero response. This is a SCAM and shouldn’t be allowed. So frustrated. Next time I shop I will actually ask to not use global blue as there are many other refund services in France like skip tax. Our refund from them which Disney uses is already in my account. Very frustrated with global blue and I will not change my rating until I receive my refund.Update: 1 week later still has my electronic validated forms as “processing”. I finally spoke with an agent last week and they said they were sent to credit card but the account still shows pending and no money back on my cc

Developer Response
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. To resolve this issue, we recommend contacting our customer service team through our webchat via the link: (https://cs.globalblue.com/s/?language=en_US). They will be able to provide you with the necessary guidance and assistance on the tax refund process. We appreciate your patience and understanding.Best Regards Global Blue Customer Service Team
Don’t use electronic version to scan!
05/18/2024

Momof5girlshs2

This is a waste of time. The paper barcode I scanned was approved immediately. The 3 we did via the electronic barcode the global blue app gave us are still pending. This is a huge amount of money. Now we are back in the states and can not get in touch with their customer service. Ugh. Just scan the paper and don’t waste time on the app or electronic version. So frustrating. Have also tried contacting customer service via email and chat with zero response. This is a SCAM and shouldn’t be allowed. So frustrated. Next time I shop I will actually ask to not use global blue as there are many other refund services in France like skip tax. Our refund from them which Disney uses is already in my account. Very frustrated with global blue and I will not change my rating until I receive my refund.Update: 1 week later still has my electronic validated forms as “processing”. I finally spoke with an agent last week and they said they were sent to credit card but the account still shows pending and no money back on my cc
Developer Response 05/13/2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. To resolve this issue, we recommend contacting our customer service team through our webchat via the link: (https://cs.globalblue.com/s/?language=en_US). They will be able to provide you with the necessary guidance and assistance on the tax refund process. We appreciate your patience and understanding.Best Regards Global Blue Customer Service Team
charges about 10% of your refund and no need for it
11/29/2023

Suzymalsad
IT IS NOT FREE. I WAS CHARGED WITHOUT NOTICE. You don’t need the app for any reason. It is not easy to reach customer service. The app doesn’t tell you that it will charge percentage of your refund. And the most important thing to know is the you don’t need this app at all. It doesn’t save you any time at the airport. You still have to scan your form using the machine at the airport whether you have the app or not. I used the app because I thought it was free. It helps you look at all your purchases in one place but that is not worth any percentage of your refund. I downloaded it after I received the message when I shopped at Zara. I am very upset that they charged me 9 to 10% without any notice. I don’t know if Zara get some money too because they help the app by sending text messages to the buyer. I couldn’t contact customer service. I really would like to get my money back or I think this company should be sued for misleading customers.

Developer Response
Hi, our customer service team can advise you with the details if you can provide with more details. Please start a web chat with us during office hours and a representative will assist you. https://cs.globalblue.com/s/?language=en_US. Alternatively, you can contact us via the web form https://cs.globalblue.com/s/contactsupport/submit-your-request?language=en_US with the form information. We will try our best to assist you.
charges about 10% of your refund and no need for it
11/29/2023

Suzymalsad

IT IS NOT FREE. I WAS CHARGED WITHOUT NOTICE. You don’t need the app for any reason. It is not easy to reach customer service. The app doesn’t tell you that it will charge percentage of your refund. And the most important thing to know is the you don’t need this app at all. It doesn’t save you any time at the airport. You still have to scan your form using the machine at the airport whether you have the app or not. I used the app because I thought it was free. It helps you look at all your purchases in one place but that is not worth any percentage of your refund. I downloaded it after I received the message when I shopped at Zara. I am very upset that they charged me 9 to 10% without any notice. I don’t know if Zara get some money too because they help the app by sending text messages to the buyer. I couldn’t contact customer service. I really would like to get my money back or I think this company should be sued for misleading customers.
Developer Response 02/05/2024
Hi, our customer service team can advise you with the details if you can provide with more details. Please start a web chat with us during office hours and a representative will assist you. https://cs.globalblue.com/s/?language=en_US. Alternatively, you can contact us via the web form https://cs.globalblue.com/s/contactsupport/submit-your-request?language=en_US with the form information. We will try our best to assist you.
Excellent! Helpful! Useful!
01/15/2025

Actress Kaye
I have been depending on this app for a few years and it has not failed me yet. I can see all my VAT information in the system immediately after my forms are validated by customs. I can also see my refund amount in this app. I was also previously able to get help when the customs office in Dublin gave me the wrong information causing me to not get a MUCH NEEDED VALIDATION STAMP. The representatives at Global Blue somehow were able to get my form reissued so I could have it validated another way (which ended up being too difficult to pursue .. but this was no fault of Global Blue). As a frequent world traveler, I am very happy with the service provided by the Global Blue company. And I must say I love this app!

Developer Response
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience with us. Your support means a lot to us and motivates us to keep improving. If you have any further comments or suggestions, feel free to reach out. We appreciate your support!
Excellent! Helpful! Useful!
01/15/2025

Actress Kaye

I have been depending on this app for a few years and it has not failed me yet. I can see all my VAT information in the system immediately after my forms are validated by customs. I can also see my refund amount in this app. I was also previously able to get help when the customs office in Dublin gave me the wrong information causing me to not get a MUCH NEEDED VALIDATION STAMP. The representatives at Global Blue somehow were able to get my form reissued so I could have it validated another way (which ended up being too difficult to pursue .. but this was no fault of Global Blue). As a frequent world traveler, I am very happy with the service provided by the Global Blue company. And I must say I love this app!
Developer Response 01/17/2025
Thank you for your wonderful feedback! We’re thrilled to hear you had a great experience with us. Your support means a lot to us and motivates us to keep improving. If you have any further comments or suggestions, feel free to reach out. We appreciate your support!

Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features, and the performance.

Version 4.7

12/18/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics