ClassPass: Fitness, Spa, Salon 4+

This might be the best app on my phone and I was a fan pre-pandemic. Now I have rejoined and love it even more. I’m a SAHM with a small window every morning to workout while my son is in school. This app has allowed me to sign up for a class during that window, cancel if my plans changed, and overall just been an easy app to navigate. When my first class ended up being scheduled incorrectly by the gym itself, customer service was quick and incredibly generous. I have been able to find gyms that have childcare so I can workout, something I would’ve never known if I didn’t have class pass. I have also been desperate to make mom friends, something I also now have a great chance to do with class pass. When I look at the prices of booking a class without class pass, the prices are higher. For instance, one very popular Pilates gym is incredibly expensive and memberships are more expensive than if you took the classes through class pass. Class pass, I love you. Thank you for giving this SAHM a chance to explore different gyms (something I have found daunting without your app), schedule classes and decide if I like them before getting roped into a membership, changing up my day to day by having different options (and in different cities so you can take a class while traveling), and allowing me to have gym time at gyms instead of buying memberships via the open gym option. Buy this app!!

Hey @ging1088, we love this review! Do we have your permission to include it in some of our promotional materials (including, but not limited, to organic social, the ClassPass website, emails, ads etc.)?

Been using it for the trial month and even added some credits on because I ran out and going on 3rd month. I got this bc my work schedule doesn’t come out until the day before the week starts and it was great at first but being in the service industry when you’re randomly called into work the same day having to cancel last minute…the fees are pretty outrageous and making me consider canceling. $12-$17 for cancelling less than 12 hours should definitely be changed to at least 24 hours. Especially this time of the year. You’re paying more for missing the class than you would paying for it in the end and now I feel like I just was charged for something I never even signed up for. I do love that I can see all their class schedules for different places and that I can easily make the appointment online. I haven’t used it for beauty things or anything besides working out bc the credits don’t really make sense to spend your whole month on that when it would end up being cheaper in the nail or hair salon. I’m pretty stuck on the 2 core building and 2 cardio classes I take but the area I’m in you think there would be more options besides 1 or 2 pilates studios and especially yoga. Basically more varieties to pick from in my area that are work out related.

Hi! We appreciate the feedback we receive from our customers and will definitely take your suggestions about the cancellation policy into consideration. We're glad you're enjoying so far. Tag us in your workout selfies (#classpass @classpass) and don't forget to follow us on Instagram, Facebook, and Twitter!

-----edit update: classpass has helped me resolve this issue. There had been a mistake in filling out the class review option. I tried to avoid filling it out by clicking "missed class" afterwards. I was refunded and it has been resolved. classpass is a great app with lots of options to workout at different places- but there are definitely small things like that needs improvement.
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I've had class pass for almost a month now. While I really do like it, for me it's really been lacking in customer service. It's been over 4 days since I contacted customer service about me being incorrectly charged for supposedly missing a class. I specifically remember going to the class, but class pass charged me $20 for missing it. I contacted customer service, and have yet to hear back about what's being done. In another issue , I attended the wrong class and missed the original class, so I was charged $20 again. This yoga studio has 2 locations, and while I was aware of that, I thought that the location on the map for that scheduled class was for that specific location, which would make sense. I had not realized that the scheduled class and location did not match up with each other. I haven’t heard back about this, but I was already charged. My friend, who has the exact same issue as I did because we were together, was reimbursed immediately. I’m just frustrated because I feel like the app would be great if they were more responsive to customers.

Hi there, thank you for taking the time to provide this feedback and we're so sorry we were not able to get back to you sooner! We definitely try our hardest to respond to everyone in a timely manner. If you have any other questions or concerns feel free to reach out at classpass.com/contact we'll follow up as soon as possible.