Sleep Coach could be a great app, but it needs a lot of things worked out. They finally incorporated Face ID for login. Wonderful since the app couldn’t remember my password from session to session. This morning, it wants my password which I can’t remember. I have the app email a reset link. Email address is duly entered then it returns to the login screen and sends no email. So I have no access to the app and will end up calling my DME to reorder.It also doesn’t track reorder times very well. And everything seems so poorly designed, almost amateurish. I worry about data security on apps written like this. It does get orders to the DME but I think I’ll call them to order going forward until this developer can demonstrate a stable, well written app.

The app was working great, easy to use, no problems. Then it needed my password one day, put it in and says it’s not right. I can’t get a link to a password reset because it tells me the link is invalid when it sends the link to me. Super frustrated at the moment because it’s time to reorder supplies and I can’t do that at the moment.

First problem is you need the help of your equipment provider in setting up an account. While the app gives you a list of things you’re eligible for in supplies, it doesn’t list everything. In my case, Resmed lists tubing as a 3 month replacement. This app right now, as of writing this review is missing a checkbox for the tubing. So in my year of using my CPAP, I only got new tubing twice instead of 4. So instead of dealing with just the app, I still have to call my equipment provider for the tubing until they fix the issue.

App continuously wants me to update my password even with Face ID. Now it tells me to update my password and I do but there is a sequence error no matter what password I create. If I try the forgot password option you will never get an email. As much money they make over charging insurance for equipment you think they could manage an app