I have been using the app for some time (since my municipality uses this for local parking) and just recently encountered a critical issue, the app after a recent update would not load. Just sits there with a blank white screen. Called the support line and my complaint was met with disbelief and no other course of action to correct the problem (why would there be if they didn’t believe there was a problem with the app in the first place). Well, after a few hours of my grumbling about the way I was treated I deleted the app vowing never to use it again. Problem is my municipality uses this service exclusively (other than kiosks), as I mentioned above. So reluctantly I tried installing again, low and behold the app asked me for my vehicle and payment information as though I were a new account. Well it seems to be back up and running but this app also seems to be very buggy (took a full delete and reinstall to get it to even respond and secondly it doesn’t seem to keep a record of me as a user or account holder of any type).

I like the ability to pay for parking via credit card on my phone and renew it without going back out to the meter, but why does it only let you add two hours at a time, and why can’t you just add time to an existing parking payment? You have to wait until your parking expires, and then reselect it for an additional two hours. It will show me that I have 5 minutes left, but there’s no way to add time on the main screen that shows your parking time. There does appear to be an add time link in the side menu, but it’s at the top of the screen and impossible to tap. Nothing happens when I try to tap it. I’ve forgotten to renew my parking so many times because I’ve stayed longer than two hours. It notifies you, but it’s just a push notification that you wouldn’t see unless you happened to be looking at your phone. At least have the option to have an audible ding or something, if you won’t let me add more time before it expires.

My city has another parking app, and it works amazingly. All the zones are clearly marked, there’s a map and search function that work beautifully. For some reason, the street I parked on today wanted me to use this app instead. It took me 15 minutes of wondering around, asking strangers if they knew what parking zone we were in. There were probably 10 signs telling us to use this app on the street we parked; not one of them contained a single clue regarding what to search to find our parking zone. When I finally found someone who knew, the answer was completely nonsensical to a native of my city. I’ve never heard someone refer to our present location by that name, and searching the common names for our location yielded zero results. There is no “zones near me” feature, no app, nothing. The app made by my local government has infinitely more functionality. I don’t know

The whole point of this app is to make paying the meter more convenient, right? Well, I thought it was doing just that... until I have to enter my license plate and credit card number over and over and over again each time I want to use it. This makes this completely unreliable. I had planned on using this to pay for parking for my part time employees and interns. I had each of them give me their license plate numbers and I entered all of them into the app. Worked great until the next time I went to use it and found that everything that I entered was gone. I've re-entered everything again and again thinking maybe it was something I was doing or the result of an update gone wrong, but I'm done with this useless garbage.