Wawa 4+

I visit Wawa semi-regularly, and because my daily life takes me back and forth between Philly and the Malvern area, I have five stores that I frequent. If I’m reading the store locator map correctly, I visit stores 97, 125 and 21 near where I live and the stores 205 and 8091 (this new one is super nice!!) near where I work. During other travels, I’ve also visited the stores 270 and 191 on a less frequent basis. I have always had great experiences at all of these stores. The stores are clean, the food is always just how I wanted it, the coffee is perfect and the staff is always friendly, polite and helpful. The only time I was ever sad that my favorite coffee was all out, a staff member noticed and made a new pot just for me and then made sure I got my coffee for free for having to wait. I didn’t mind having to wait at all, especially since it was late afternoon and I was on the way home from work anyway, but getting free coffee for it definitely made my night. I wish now that I could remember which store that was, but all of the ones I visit are pretty awesome.

Keep up the good work, Wawa!

I was really enjoying this for the past week of using this app. I don’t know what has changed in a 1 week time. But I can tell you that has been nothing but a headache I’ve called customer service and tried to report to them to try to have them look in to this. I would love to talk to someone who is in charge to get me in touch with whoever is in charge of receiving feedback with the app team or even be able to speak to a developer who’s willing to actually talk to somebody from the public who knows a little bit about coding the main thing I can definitely tell you that’s happening as Wawa is having issues not just with the App alone but also the payment system for using an API within the activate pump feature, so what’s happening is let’s say I have a bout $150 in my bank account I put $40 in gas in my vehicle what they’re doing is they’re authorizing the $40 plus the $150 this is definitely not normal behavior for an authorization at the Anytime I’ve done pump authorizations they don’t sit on my bank account when clearly the pump tells my bank that this is the balance hence that’s why I’m getting the $40. It should not add an extra 150 of the actual balance available on my account old so now that’s putting me $40 negative for a 24 hour period 🙄😤😡

Several complaints about this app and delivery service. When trying to ordering for delivery, basic snacks are not available, like Cheetos, Doritos, etc, that’s what I mean by basic. So it’s not like they don’t have it available…Sometimes I have decided to go and there’s 20 bags sitting in the shelf, they don’t make the product available to order which is ridiculous.
When I have decided to order for delivery which is through Doordash, they never check they have your complete order, there’s been at least 3 times that I’ve gotten missed items. I’ve called Wawa these 3 times and they reimburse your money but not the delivery fee. It keeps happening because they don’t do anything about it!! Either employees at Wawa don’t put all your items in the bad or the DD driver steals food from your bag…it doesn’t matter, they don’t do anything but say “sorry for the inconvenience and no, we don’t reimburse your delivery fee” I don’t care if it’s a doordash issue, Wawa takes the money from me and through this process they never mention DD as the delivery service until you receive a text from DD.
Such a frustrating experience that even if it’s late I’ll go to the store, ever using this service again until they first about it. Hire better developers and care about the service your offering.