Aetna Better Health - Medicaid

Name: Aetna Better Health - Medicaid
Rating: 1.7 (147 reviews)
Author: Aetna Inc.

Medical

Only for iPhone

Free · Designed for iPhone

147 Ratings
Ages

18+
Years
Category

Medical
Developer

Aetna Inc.
Language

EN
+ 1 More
Size

39.9
MB

iPhone

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services. As an Aetna Better Health Medicaid member, you may use the app to: • Find or change your provider • View your medical and prescription claims • View your current medications o View your benefits o Set up a new account which may be used for both mobile and web • Connect with the health plan through your secure inbox to: o Request an ID card o Request a change in PCP One more of your Aetna Better Health benefits - now available as a mobile app! NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.

Ratings & Reviews

1.7

out of 5

147 Ratings

When it actually works it’s fine
05/07/2021

Q-Tip1992
Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating.Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid

Developer Response
Thank you for your feedback. We apologize for the difficulty the app is causing and are looking into the issue. Please do not hesitate to contact Member Services with the details of the trouble you are having.
When it actually works it’s fine
05/07/2021

Q-Tip1992

Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating.Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid
Developer Response 05/11/2021
Thank you for your feedback. We apologize for the difficulty the app is causing and are looking into the issue. Please do not hesitate to contact Member Services with the details of the trouble you are having.
A lifesaver (sort of)
01/04/2023

DCAinNYC
There’s nothing perfect in this world, but this so is soooooo much easier to use and more comprehensive than Aetna’s website. Plus, it’s so nice to be able to open the app and have instant access to everything I need. The old way required me to go online, open my browser, type in the website address, and type in my log-in details and then have to navigate through one of the worst websites I have ever been on. This here requires one tap and I’m on because I use Face ID. Even if I didn’t have Face ID I would just have to enter my 4 digit PIN number and voila I’m in!

Developer Response
Thank you for your feedback. We are always working to improve our app. Please don’t hesitate to contact Member Services if you encounter any troubles.
A lifesaver (sort of)
01/04/2023

DCAinNYC

There’s nothing perfect in this world, but this so is soooooo much easier to use and more comprehensive than Aetna’s website. Plus, it’s so nice to be able to open the app and have instant access to everything I need. The old way required me to go online, open my browser, type in the website address, and type in my log-in details and then have to navigate through one of the worst websites I have ever been on. This here requires one tap and I’m on because I use Face ID. Even if I didn’t have Face ID I would just have to enter my 4 digit PIN number and voila I’m in!
Developer Response 01/10/2023
Thank you for your feedback. We are always working to improve our app. Please don’t hesitate to contact Member Services if you encounter any troubles.
Extremely Disappointing
Nov 2

Stellarspace
The Aetna Medicaid app is incredibly frustrating to use. Half the time, I can’t even login — constant errors and times out make basic access a struggle. On top of that, the design feels like an afterthought. The user interface is noticeably less polished and far less intuitive than the standard Aetna app. It honestly doesn’t even look as nice.Aetna Medicaid recipients deserve the same level of access, design quality, and user experience as other Aetna members. This app sends the message that our healthcare experience is not a priority. Please fix the login issues and bring the interface up to the same standard as the main Aetna app.

Developer Response
Thank you for your feedback and we sincerely apologize Stellarspace! We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having. Thank you. Sincerely, your Aetna Customer Service Team.
Extremely Disappointing
Nov 2

Stellarspace

The Aetna Medicaid app is incredibly frustrating to use. Half the time, I can’t even login — constant errors and times out make basic access a struggle. On top of that, the design feels like an afterthought. The user interface is noticeably less polished and far less intuitive than the standard Aetna app. It honestly doesn’t even look as nice.Aetna Medicaid recipients deserve the same level of access, design quality, and user experience as other Aetna members. This app sends the message that our healthcare experience is not a priority. Please fix the login issues and bring the interface up to the same standard as the main Aetna app.
Developer Response Nov 6
Thank you for your feedback and we sincerely apologize Stellarspace! We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having. Thank you. Sincerely, your Aetna Customer Service Team.
Completely Worthless App
12/23/2020

shadowynn96
This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.

Developer Response
Thank you for your feedback, we are continuously working to improve the functionality of our Medicaid application. If you are an Aetna Medicaid member, please do not hesitate to contact Aetna Medicaid Member Services with the details of the difficulty you are experiencing.
Completely Worthless App
12/23/2020

shadowynn96

This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.
Developer Response 12/29/2020
Thank you for your feedback, we are continuously working to improve the functionality of our Medicaid application. If you are an Aetna Medicaid member, please do not hesitate to contact Aetna Medicaid Member Services with the details of the difficulty you are experiencing.

1. Minor bug Fixes.

Version 5.1.36

2d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics