Pacific Power

Name: Pacific Power
Rating: 1.8 (169 reviews)
Author: KUBRA Arizona, Inc.

Utilities

Free

169 Ratings
Ages

4+
Years
Category

Utilities
Developer

KUBRA Arizona, Inc.
Language

EN
English
Size

29.2
MB

With this free app from Pacific Power, you can pay your bill, report a power outage or check the status of an outage from anywhere 24/7. Bill-ready and payment alerts help you stay up-to-date with your account. Outage alerts keep you in the know during storms. Features: • Report an outage or check the status of a previously reported outage for your home or business. • Get the latest outage details including estimated restoration time, crew status and cause of the outage. • Receive outage restoration alerts on your device to stay informed during a storm or service interruption. • Review your account balance. • Pay your bill quickly with your debit card, credit card or through your checking or savings account. • Receive payment confirmations and bill-ready alerts on your device. • Easily swipe between multiple electric accounts to pay bills and get outage details for each. • Log in with your existing Pacific Power user ID and password, or quickly and easily create an account to access secure services through the app. • Stay connected with direct dial to customer service, get the latest news and tips, and follow our social media channels. Data charges may apply for notifications. Fees apply for debit and credit card payments.

Ratings & Reviews

1.8

out of 5

169 Ratings

Annoying
Aug 27

BozoDidTheDub
The app works fine for checking your usage and viewing/paying your bills. I do appreciate the outage map during extended outages. However, the app never remembers your preference for Biometric logins for more than two weeks, and you have to enter your credentials. Why bother storing a preference for biometric login when it’s gonna break in a couple weeks? This has been an issue with this app forever and it seems like PP doesn’t give a rat’s ash about fixing it.
Annoying
Aug 27

BozoDidTheDub

The app works fine for checking your usage and viewing/paying your bills. I do appreciate the outage map during extended outages. However, the app never remembers your preference for Biometric logins for more than two weeks, and you have to enter your credentials. Why bother storing a preference for biometric login when it’s gonna break in a couple weeks? This has been an issue with this app forever and it seems like PP doesn’t give a rat’s ash about fixing it.
Makes me crazy
01/09/2022

Shootindeersfun
If I could give this a huge zero I absolutely would! At first it was great but something changed & now ive spent 2 months trying to get back on it. Password or ID number doesn’t match, so i called them & got their help. Signed on & things were great. Next week go to sign on & password don’t match. Tried to fix it on my own & again had to call them & again change my password. Took them 20 minutes to get a password the app would accept. Wrote it down of coarse, signed off & signed back on with the rep still on the phone. Went through great was back on. Hang up from her & decided to try again & again password unacceptable. Since then I’ve tried several more times. Im so done with this CR-APP!! Im deleting the app once I’m done with this review. Everything was fine until they had to go mess it up!
Makes me crazy
01/09/2022

Shootindeersfun

If I could give this a huge zero I absolutely would! At first it was great but something changed & now ive spent 2 months trying to get back on it. Password or ID number doesn’t match, so i called them & got their help. Signed on & things were great. Next week go to sign on & password don’t match. Tried to fix it on my own & again had to call them & again change my password. Took them 20 minutes to get a password the app would accept. Wrote it down of coarse, signed off & signed back on with the rep still on the phone. Went through great was back on. Hang up from her & decided to try again & again password unacceptable. Since then I’ve tried several more times. Im so done with this CR-APP!! Im deleting the app once I’m done with this review. Everything was fine until they had to go mess it up!
VERY bad… embarrassingly bad.
Apr 16

SiXX51500
This app is abysmal. Constantly kicks out biometric login (faceID), forcing you to re log in with your credentials. Can’t set up or modify auto pay… can’t do Apple Pay… constantly errors when trying to view usage… can only see last 6mo of billing… I could keep going on. Their actual website is far more functional as you can do all the things I just stated. This app may as well been designed in 2010, and I have no idea why it’s even offered being so limited and restricted. For all the “necessary rate increases” Pacific Power insists on having, you’d think they would take some of that income and at least design an app that works properly. Shameful.
VERY bad… embarrassingly bad.
Apr 16

SiXX51500

This app is abysmal. Constantly kicks out biometric login (faceID), forcing you to re log in with your credentials. Can’t set up or modify auto pay… can’t do Apple Pay… constantly errors when trying to view usage… can only see last 6mo of billing… I could keep going on. Their actual website is far more functional as you can do all the things I just stated. This app may as well been designed in 2010, and I have no idea why it’s even offered being so limited and restricted. For all the “necessary rate increases” Pacific Power insists on having, you’d think they would take some of that income and at least design an app that works properly. Shameful.
Problematic sign-in each month. So frustrating.
04/26/2022

jchart3
I’ve used this app for almost a year. Each and every month it resets so it no longer recognizes facial ID. Why even offer biometrics if it resets every time this requiring complete userid and password? So frustrating. Add to that the oft requirement of choosing a new password (every month I get the same message when face id doesn’t work “We have updated our security guidelines. Please choose a new password.” EVERY MONTH!I think it’s time to return to a paper bill and a check mailed payment. It will allow Pacific Power to recognize the pain of inefficiency and, perhaps, fix the digital access.
Problematic sign-in each month. So frustrating.
04/26/2022

jchart3

I’ve used this app for almost a year. Each and every month it resets so it no longer recognizes facial ID. Why even offer biometrics if it resets every time this requiring complete userid and password? So frustrating. Add to that the oft requirement of choosing a new password (every month I get the same message when face id doesn’t work “We have updated our security guidelines. Please choose a new password.” EVERY MONTH!I think it’s time to return to a paper bill and a check mailed payment. It will allow Pacific Power to recognize the pain of inefficiency and, perhaps, fix the digital access.