I have been coming here for years. Their customer service has been awesome. Food Awesome too! They’ve had awesome Managers.& team members in the one! They have over backwards for people to help them and great service & they have an excellent reputation around here and I would send anybody that I know here for dinner, lunch, any day of the week, & that’s how much I think of this place! It is well worth being right here in Eastgate. And I cannot thank the company enough also that helps me with benefits for many Years! I can’t say it enough thank you to y’all.!!!!! Hats Off! Only thing I would do is this you need to bring back the five dollars off of 20 or maybe even $25 for a meal and believe me that’s gonna kick up your figures at the stores! Thank you again for a wonderful place to dine!

I placed an order for a holiday meal a few days before Christmas using curbside pick up. I clicked the text link to let you know I was on my way. The text opened up in the app with another link for letting you know I was on my way. A millisecond before I touched that link it changed to I’m Here but unfortunately I hit the link. Your app is flawed with showing the I’m on my way link again. Three or four minutes later, I pulled into curbside parking and after 10 minutes waiting I went in the restaurant; they never got any notification. I went back to my car and waited another 5-10 minutes for my order to be brought out. I’ve never used curbside service at any business and I’m not sure I’ll use it again at City BBQ or order another holiday meal from you. Calling that location was impossible because the supposedly local number goes to a call center who tried to call the restaurant but nobody picked up.

What a surprise and pleasure it was on our first time to City Barbecue in Vernon Hills , and Cora waited on us. She was so welcoming , friendly , helpful , and treated my husband and me like we were her family . She was so caring , and she has excellent customer service skills ! Because of her warmth and friendliness, we came back the next day to City Barbecue and encountered Tim , the manager . Tim was also so welcoming , friendly , and so easy to talk with . City Barbecue employees are all willing to help and to provide great service . And we will definitely return due to Cora’s and Tim’s kindness, and their willingness to serve the customers needs . Thank you ! Cynthia Ackman

A new City BBQ opened near us, so I ordered from the app 3-4 days after they opened. The wait time for pick up was given as 75 to 85 minutes. I got a confirmation email that said I would receive a text giving me further instructions for pick up. I never got any texts from them, even though I double-checked to make sure they had my correct number. When I went to pick up the food, I had to go inside since I never received any text. They hadn’t even started my order, and they told me that two of the meats I ordered were sold out. I finally got my food almost 2 hours after I had originally ordered in the app. In the meantime, I watched people coming in off the street and ordering at the counter, then getting their food within five minutes! Why have an app if you are going to de-prioritize all of the orders coming in from it?