Arro - Taxi App

Name: Arro - Taxi App
Rating: 1.8 (341 reviews)
Author: Arro, Inc.

Now with Upfront Flat Pricing

Only for iPhone

Free · Designed for iPhone

341 Ratings
Ages

4+
Years
Category

Travel
Developer

Arro, Inc.
Language

EN
English
Size

94.5
MB

iPhone

ARRO is a taxi app created to simplify everyday transport through innovative, easy-to-use tools for hailing and paying for taxi rides. With the tap of a button, ARRO connects you to the nearest available drivers in every location, to get you where you’re going, faster! Download the app today and start using it for all of your travel needs! Available in: New York, Chicago, Boston, San Francisco, Houston, Miami, London, and more! HOW TO HAIL WITH ARRO: At the bottom of the home screen, tap the box labeled "I NEED A TAXI". Next Tap "Where to go?" You will see a dropoff screen where you can enter Final Destination. You'll receive a fare estimate, route preview, and ETA of the nearest available driver. When you're ready to hail, tap "Order a Taxi" at the bottom of the screen to be matched with a driver. When the ride is over, the fare is paid automatically with the card on file or another payment method of your choosing. If you are not logged in or do not have an account we will still provide a free fare estimate for you to compare with other ride services as our courtesy. HOW TO PAY WITH ARRO: If you are already in a taxi that you didn’t hail with our app, you can still use ARRO for faster payment! From the home screen, tap “I'M ALREADY IN A TAXI”, then enter the 7-digit check-in code displayed at the top of the taxi’s screen to pair the taximeter with your ARRO account. At the end of your trip, your fare will be paid automatically and your receipt will be emailed to you!

Ratings & Reviews

1.8

out of 5

341 Ratings

Clunky and Questionable
12/07/2023

Rob@DC
I learned today to just not get in a NYC cab that doesn’t use Curb. This morning, I ended up with a cab that only uses ARRO. I tried to “pair and pay”, and in that process, I tried two current credit cards. Yet, each time I clicked “I’m currently in a taxi”, it said that my payment method wasn’t valid. In the end, I just paid the driver directly by one of those two credit cards (which worked fine). I emailed customer service for ARRO, and they did reply same day. However, all they said was that the credit card on file expired in 2019. The respondent apparently didn’t even see the new cards on file. I think it’s just a very clunky app with back end systems that can’t immediately verify a new payment method. So, you probably have to wait for a day or two for someone to physically run verification. Nevertheless, I’m now gonna watch both cards to make sure I also don’t get scammed. Recommend that you pass on this app.
Clunky and Questionable
12/07/2023

Rob@DC

I learned today to just not get in a NYC cab that doesn’t use Curb. This morning, I ended up with a cab that only uses ARRO. I tried to “pair and pay”, and in that process, I tried two current credit cards. Yet, each time I clicked “I’m currently in a taxi”, it said that my payment method wasn’t valid. In the end, I just paid the driver directly by one of those two credit cards (which worked fine). I emailed customer service for ARRO, and they did reply same day. However, all they said was that the credit card on file expired in 2019. The respondent apparently didn’t even see the new cards on file. I think it’s just a very clunky app with back end systems that can’t immediately verify a new payment method. So, you probably have to wait for a day or two for someone to physically run verification. Nevertheless, I’m now gonna watch both cards to make sure I also don’t get scammed. Recommend that you pass on this app.
Could be so much better
10/07/2022

BPC FF
In NYC I have three issues: first very few drivers are on the app, so while I wait for a cab from the app I have to say no to yellow cabs driving by, which is just silly. Second, the app absolutely lies about waiting times: even when a ride is assigned, it will estimate a 2 min wait even though the driver assigned is 9 min away, according to their own calculations of drop off once engaged. Last, the app is unrelated to 311, so if you report any issue with your ride they won’t pass it on to the city administration of the drivers.
Could be so much better
10/07/2022

BPC FF

In NYC I have three issues: first very few drivers are on the app, so while I wait for a cab from the app I have to say no to yellow cabs driving by, which is just silly. Second, the app absolutely lies about waiting times: even when a ride is assigned, it will estimate a 2 min wait even though the driver assigned is 9 min away, according to their own calculations of drop off once engaged. Last, the app is unrelated to 311, so if you report any issue with your ride they won’t pass it on to the city administration of the drivers.
Terrible! App doesn’t work!
03/15/2023

guayanese mango chutney, MD
I can’t believe these app developers!! I have made dozens of attempts on three separate rides over the past 2 months to create an account. Each time I enter my contact verification info, I get stuck on a no options screen that says “unable to process request. Try again in a moment” On each occasion, when I got in the taxi I asked “can I use Apple Pay” and was told yes each time. However when I tried and both the app and the in taxi receiver totally failed, I have been stuck with no money to pay for the ride and an upset driver in an awkward situation, having to wait 5 minutes for me to run to my apartment and bring back cash. PLEASE FIX THIS APP.
Terrible! App doesn’t work!
03/15/2023

guayanese mango chutney, MD

I can’t believe these app developers!! I have made dozens of attempts on three separate rides over the past 2 months to create an account. Each time I enter my contact verification info, I get stuck on a no options screen that says “unable to process request. Try again in a moment” On each occasion, when I got in the taxi I asked “can I use Apple Pay” and was told yes each time. However when I tried and both the app and the in taxi receiver totally failed, I have been stuck with no money to pay for the ride and an upset driver in an awkward situation, having to wait 5 minutes for me to run to my apartment and bring back cash. PLEASE FIX THIS APP.
I'm a believer!
03/08/2020

beendat06
I'm genuinely impressed with how easy to use this app is. I had stopped taking taxis because I never have cash on me and hate the idea of using my card because it takes so long to enter everything. But with arro, I don't have to do that anymore. I can pay for everything on my phone and it has the receipts right in the app! I haven't used the hailing feature yet because there are always taxis on my block, but I'm gonna try that as well. Love this so much.
I'm a believer!
03/08/2020

beendat06

I'm genuinely impressed with how easy to use this app is. I had stopped taking taxis because I never have cash on me and hate the idea of using my card because it takes so long to enter everything. But with arro, I don't have to do that anymore. I can pay for everything on my phone and it has the receipts right in the app! I haven't used the hailing feature yet because there are always taxis on my block, but I'm gonna try that as well. Love this so much.

- UI & UX Overhaul: Enjoy a cleaner, more intuitive, and user-friendly interface. - Easily get fare estimates without having to be logged into the app to compare with other service providers - Streamlined Sign-Up / Sign-In: Say goodbye to email and password logins! You can now sign up or log in quickly using phone number OTP or Apple ID - Performance Improvements: Faster loading times and smoother navigation throughout the app. - Bug Fixes: Various stability and functionality fixes for a more reliable experience. And new enhanced features and fixes

Version 5.13.89

Dec 10

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The developer does not collect any data from this app.

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