NextGen Mobile Solutions

Name: NextGen Mobile Solutions
Rating: 4.4 (3001 reviews)
Author: NextGen Healthcare

Mobile EHR & Dictation

Free

3K Ratings
Ages

18+
Years
Category

Medical
Developer

NextGen Healthcare
Language

EN
English
Size

234.6
MB

NextGen® Mobile drives clinical efficiencies for providers, so they can regain time to focus on what matters. The NextGen Mobile platform serves as a mobile extension of the EHR, streamlining key clinical tasks, and helping providers more easily capture clinically relevant documentation. NextGen Mobile helps physicians see more patients, close encounters faster, and leave the office on time. Mobile workflow: Eliminate the hassle of logging into your practice management (PM) or EHR for key patient information. From your mobile device, you can: -See your clinical schedule -View key clinical content -Securely communicate with your team and colleagues outside your clinic -Capture charges and images from your mobile device and insert directly into the EHR -Capture diagnosis codes on the go, powered by IMO® Problem IT Terminology Mobile documentation: Improve provider productivity with mobile documentation. Dictate patient encounters, any time and from anywhere, and the information will return directly to the EHR fields.

Ratings & Reviews

4.4

out of 5

3K Ratings

Leaves a lot to be desired. Terrible EMR system
Oct 21

Dr. Trivellas
It crashes, never connects to WiFi. The macros are nearly useless. You spend time setting up macros and then it changes what you wrote and doesn’t allow you to have control. It is slow. There are not dot phrases or options to type short cuts, just all by dictation and half the time it dsysuhkjhkjhkjhiuhkhhear your dictation or understand it. Even when speaking clearly, it writes the wrong words consistently. It is a nightmare and a waste of valuable patient time.

Developer Response
Hi Dr. Trivellas,I am sorry that the app is not behaving properly for you. I updated your clinics Expresslink which was due an upgrade, and can help alleviate items not being up to date. If you still have trouble, please reach out to me, hflood@nextgen.com so I can work to resolve any discrepancies or latency your experiencing.
Leaves a lot to be desired. Terrible EMR system
Oct 21

Dr. Trivellas

It crashes, never connects to WiFi. The macros are nearly useless. You spend time setting up macros and then it changes what you wrote and doesn’t allow you to have control. It is slow. There are not dot phrases or options to type short cuts, just all by dictation and half the time it dsysuhkjhkjhkjhiuhkhhear your dictation or understand it. Even when speaking clearly, it writes the wrong words consistently. It is a nightmare and a waste of valuable patient time.
Developer Response 01/08/2024
Hi Dr. Trivellas,I am sorry that the app is not behaving properly for you. I updated your clinics Expresslink which was due an upgrade, and can help alleviate items not being up to date. If you still have trouble, please reach out to me, hflood@nextgen.com so I can work to resolve any discrepancies or latency your experiencing.
Terrible coding
Aug 7

Supercooper1
As a clinician in a high-volume setting, I depend on a mobile EHR that is fast, stable, and memory-efficient. NextGen Mobile continues to suffer from major performance issues that appear rooted in unaddressed memory leaks, poor lifecycle management, and inefficient background thread handling. The app routinely hangs during asynchronous data calls, fails to release system resources properly, and crashes without error reporting or logging that’s visible to the end user, making it impossible to give real app feedback to the dev team. I’ve submitted tickets consistently, yet the core problems persist across updates and devices. The app’s failure to handle caching, session management, and multithreaded operations makes it ridiculously unreliable in a setting where efficiency is absolutely critical.This is not a UI complaint or isolated bug. These are systemic performance architecture issues that need to be prioritized by the development team. Clinicians are depending on this app in real time, and the current level of instability is unacceptable.

Developer Response
We appreciate your feedback and will share these concerns with the engineering team. We have a feedback option inside the application that will allow you to send feedback, directly to the Product Managers, who can share with engineering. This is found in Settings>scroll to bottom>Share Feedback. Please also ensure your application is enabled for Automatic Updates, as we release often and these releases include performance or bug fixes.
Terrible coding
Aug 7

Supercooper1

As a clinician in a high-volume setting, I depend on a mobile EHR that is fast, stable, and memory-efficient. NextGen Mobile continues to suffer from major performance issues that appear rooted in unaddressed memory leaks, poor lifecycle management, and inefficient background thread handling. The app routinely hangs during asynchronous data calls, fails to release system resources properly, and crashes without error reporting or logging that’s visible to the end user, making it impossible to give real app feedback to the dev team. I’ve submitted tickets consistently, yet the core problems persist across updates and devices. The app’s failure to handle caching, session management, and multithreaded operations makes it ridiculously unreliable in a setting where efficiency is absolutely critical.This is not a UI complaint or isolated bug. These are systemic performance architecture issues that need to be prioritized by the development team. Clinicians are depending on this app in real time, and the current level of instability is unacceptable.
Developer Response Sep 2
We appreciate your feedback and will share these concerns with the engineering team. We have a feedback option inside the application that will allow you to send feedback, directly to the Product Managers, who can share with engineering. This is found in Settings>scroll to bottom>Share Feedback. Please also ensure your application is enabled for Automatic Updates, as we release often and these releases include performance or bug fixes.
Helpful, but
04/20/2024

S.V. L'Audace
“View key patient information” is the only function I can use. Very helpful for looking at what is scheduled in the near future and what has happened with those patients. Ability to easily identify types of note (absent in desktop app) makes reviewing the history a breeze. Not helpful for much else. I have been unable to enter notes or use dictation feature. Unable to order anything. If I respond to a Patient Comm, the recipient has reported not receiving the response. With no training, a link to a user manual would be extremely helpful. As a psychiatrist, NextGen (Desktop & Mobile) is the least user-friendly EMR I have encountered.

Developer Response
Hi S.V. L'Audace, I apologize for a less than stellar experience with Mobile. I would really like to connect with you so I can help to rectify your issues. If you send me an email, I can lookup your user and look into these issues asap. hflood@nextgen.com. I also can share the User Guide directly. We also have these available in SalesForce and in our Cloud Portal application. We have also created a Youtube channel with short videos on how to do things in Mobile here: https://www.youtube.com/@nextgenmobilesolutions1906 Look forward to hearing for you.
Helpful, but
04/20/2024

S.V. L'Audace

“View key patient information” is the only function I can use. Very helpful for looking at what is scheduled in the near future and what has happened with those patients. Ability to easily identify types of note (absent in desktop app) makes reviewing the history a breeze. Not helpful for much else. I have been unable to enter notes or use dictation feature. Unable to order anything. If I respond to a Patient Comm, the recipient has reported not receiving the response. With no training, a link to a user manual would be extremely helpful. As a psychiatrist, NextGen (Desktop & Mobile) is the least user-friendly EMR I have encountered.
Developer Response 01/25/2024
Hi S.V. L'Audace, I apologize for a less than stellar experience with Mobile. I would really like to connect with you so I can help to rectify your issues. If you send me an email, I can lookup your user and look into these issues asap. hflood@nextgen.com. I also can share the User Guide directly. We also have these available in SalesForce and in our Cloud Portal application. We have also created a Youtube channel with short videos on how to do things in Mobile here: https://www.youtube.com/@nextgenmobilesolutions1906 Look forward to hearing for you.
App crashing
05/07/2024

INT3LLIGENCE
Since updating to the newest version, I am getting very frequent app crashing. Usually right after the app launches. Sometimes after trying to run D2D. Have restarted phone several times. Phone is otherwise updated. On iPhone 15 pro max. Please fix reliability.

Developer Response
I would really appreciate the opportunity to troubleshoot your app crashes. If you would send me an email at hflood@nextgen.com with your user information & clinic, then send in your diagnostics from the app (Settings module, scroll to bottom, Send diagnostics) I will have the engineering team take a look immediately. We apologize for the way mobile is behaving.
App crashing
05/07/2024

INT3LLIGENCE

Since updating to the newest version, I am getting very frequent app crashing. Usually right after the app launches. Sometimes after trying to run D2D. Have restarted phone several times. Phone is otherwise updated. On iPhone 15 pro max. Please fix reliability.
Developer Response 05/16/2024
I would really appreciate the opportunity to troubleshoot your app crashes. If you would send me an email at hflood@nextgen.com with your user information & clinic, then send in your diagnostics from the app (Settings module, scroll to bottom, Send diagnostics) I will have the engineering team take a look immediately. We apologize for the way mobile is behaving.