Indego Bike Share 4+

I used this app when I was visited Philly. I was mostly in City Center so the convenience of have a docking station on every corner was great! I ran into a few problems with docking the bikes. Like how my bike would be fully docked and locked but the app wouldn’t recognize it and continue to charge me for my time. I called tech support and they were so nice and accommodating. They told me I didn’t need to call if I didn’t wanted that they have a number to text that is just as convenient. Other than that, using the bikes was a great experience. When I left Philly, I guess I selected a renewing service with the bikes that I wasn’t aware of and called tech support to cancel. Every time I’ve called Indego, they have been nothing but nice and easy to work with. They refunded me my money and I left with a great experience. I don’t usually leave reviews but after using Lime, Lyft, and Rider services, I think I’m in love with Indego. They have a few kinks but overall, I am throughly impressed!

Yesterday was my first time riding the Indego Bikes with my family and friends, we had no idea how to use to but eventually we researched how to use it and when we rented them to ride around the city it was fun. We all rented the electric bikes and rode from Drexel to Strawberry Mansion and from Strawberry Mansion to Drexel. We rode for 30 minutes then put it back and took a break then unlocked another bike after our break. It might not be the best price but it’s a good way to hangout with family and friends. So I would definitely recommend anyone to use the city bikes, sure it’s a lot of money, but you can just get the guest pass that expires the next day.

The entire development team for this “app” should be fired and then sued. I don’t even know where to begin with the broken and ugly areas of this dysfunctional piece of trash. Do I begin at the fact that when I open the app it suggests that I download the app? Do I start with delivering the message that 2007 called and wants its app back? Do I start by pointing out that this “application” is nothing more than a crappy web browser? Do I begin with its broken API and authentication problems? I can’t even create an account much less login or pay for a rental bike. My friend had to ride on the back of one of the bikes with me because of how broken this so called “app” is. I’m surprised, given Apple’s standards of quality for what is allowed in the App Store, that this app even passed their QA approval process. Imagine being a company, and designing an app you so obviously have never used yourselves. Sad, just sad.