Jamba 4+

I haven't really reviewed apps much before, but feel the genuine need to after my first experience utilizing the Jamba one! As a Vegan, I'm SO glad that they had a "dietary restrictions" checklist that you can mark as you make your account! It makes it so much easier to order items. :-) The general look and feel of the app is smooth and chic, and everything is there right where you need it. I placed my first order today with zero complications or complaints, and already know that the points/rewards system is going to be super beneficial (a JJ just opened near my place, so I'll be frequenting it often!) Thank you for creating an easy, lovely experience for customers here. 😌

I like the idea and look and feel of the app, but I have experienced similar issues that others have stated. Here are the three things that happened to me within the first two weeks of using the app.
1. Order messed up because special instructions do not relay to Jamba Juice team. I have tried three times at two different locations and not once had the special instructions been followed and they insist it isn’t showing up on their end.
2. Still have to wait for my order. There is no alternative pickup line for online orders so I still had to wait in line. One time also my order had not been started.
3. No way to cancel the order. I accidentally sent an order to the wrong location and immediate called the location. They said they would go ahead and cancel the order and hasn’t started on it. Two weeks later still no refund even after following up with them. They say they have no way to actually refund the money but we’re happy to cancel the order. Kudos for them.
I would like to hear back to see if any of these issues are being resolved.

I went to Jamba Juice not knowing they don’t accept apple pay. So I left hopeless until i saw that they were advertising their app on a poster. So i downloaded the app to order my drinks and pick up it right then and there! But from the starts there were product pain points that I could not successfully place my order. First, I wanted to sign up and filled out all the text fields, but the submission would not go through and kept getting this message saying it failed. I tried twice and decided not to sign up and just order as a guest. I tried to search for the location of the Jamba Juice I was at but for some reason it I wasn’t able to select it and it was also labeled as ‘closed’… which was confusing bc I was right in front of the store and it was clearly operating. Anyways, I closed the app and reopened it to try the whole process again, but nothing i wanted to accomplish got through. I ended up going to Rite Aide and bought some Naked Juice instead. The design was clean and pleasing, but nothing was functional on my end…