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Ratings and ReviewsSee All
Great experts but so so website
Except for one Veterinarian Who I asked repeatedly but who did not answer, all the other specialists have been wonderful.
The website said for your seven day free trial you get two free phone calls however no one knows about these and you can’t get any confirmation that they will be free or how to get them. I reached one customer service woman who said for my trouble a specialist would call me back shortly when they were available. No one called that day or the next day and when I reached customer service I was told they had no power to schedule calls like that.
I wrote a question to a urologist and an internist wrote back stating I should ask a urologist.
When you try to reach customer service you reach very nice people in other countries who never can help and the supervisors are never available.
That being said, I have re-subscribed as I find it a useful service when the experts do answer. Don’t even think about calling customer service. It’s a waste of time. Thank you
Developer Response ,
Hello, we're very sorry that you had such a disappointing experience. We would like to investigate to see what happened and to provide any assistance that we're able to. Please reach out to our Customer Care team at email@example.com or at 1-800-509-5721 (6am to 9pm PST). Please be sure to ask for our ADMIN TEAM and reference your review here on the Apple store. We're more than happy to take a look at your account to see what happened and address any issues that you have. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating. Best regards, JustAnswer Customer Care Team
Was going to leave just answer as I wasn’t using it until.....
Hadn’t used just answer in almost 9 months until my daughter got sick one night and urgent care had closed. So just answer came to the rescue and answered my question. My daughter stopped crying relieved and feeling better. Then the legal question popped up -who could I call for some direction. You guessed it -Just Answer. It’s worth the monthly subscription, even if you don’t use it all the time because it’s there when no one else is. Renewed believer.
I am quarantined due to the corona virus. I had a medical question and would not go to the doctors unless it was an emergency or very serious. Just Answer came to my rescue. The doctor was most helpful with my medical question and alleviated my fears of a medical problem that arose . One less fear at a time when corona is freaking out so many of us. Thank you Doctor and Just Answer.
I was cleaning out old books and was going to junk them all. However I took a chance to ask Just Answer about just one book and was so happy I did. Now I’m going to ask about the rest of what I was going to throw away. Nice to know you have a personal expert experting for you!
It’s 1:30am and I just got a second opinion on my cat :)
This app is so great I found it from a google search. $5 for the first trial week and you can cancel anytime. My cat has worms and heart issues and had an accident that I needed a second opinion on. The Veterinary Nurse who assisted me was super sweet, gathered all the information she could, and wrote me a multi page recommendation of what to do for my cat. I’m talking 5 things I need to do at the vets office, cardiologist office, long term preventative care, as well as instructions on how to get him to eat normally, otc meds I can feed him in the meantime, links to articles on how to dose this medicine for cats as well as how to get them to take pills. She even wrote out a ten day diet plan with multiple alternatives depending on what I have access to to hopefully keep him from throwing up. Super sweet woman and she made my night go smoother. She even offered to help me find a vet near me. After cleaning diarrhea and vomit up all over the house on the carpet and stairs and off my cat and comforter only to find worms I thought I’d be in the dark for days until I could see a vet. Thank you for this app!!
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