JustAnswer: Ask for help, 24/7 4+

I love having immediate access to information from experts

UPDATE: I am just going to put the money aside for this valuable service, if not every month, maybe every other month. I have a complex medical condition and often need answers and this service helps me to avoid calling on call doctors when I just need some general knowledge and can’t find it by googling. And sometimes I have a maintenance issue and my maintenance girl isn’t responding to my text. I can find out how urgent anything is using Just Answer. I think I have found the place to get answers to my endless questions. Below is my original review but my opinion has changed since I have been allowed to continue using the service even though I was not going to keep subscribing. I guess I’ll resubscribe.

The information from experts is extremely valuable and it helped me especially a couple of days ago when I didn’t know what to do with my portable AC draining water all over my carpet. An HVAC expert gave me a recommendation that stopped the leaking and I was able to run the AC until my family picked me up a more suitable window unit. It was during a week long heat wave and going without air conditioning was not an option for me. That said, I can’t afford $29 a month. I have enough credit card debt.

Developer Response ,

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-905-0124 ext. 28

It’s pretty cool everything you can get your hands on for one monthly fee

The app is easy. You just ask a question and the app finds out what type of expert you need. Then by phone call or just chat through text, these experts can really solve your problems. I’m very new to the site but so far I fixed a washing machine that would not spin up to top speed by replacing the Hall effect speed sensor for 15 dollar part at local store. The guy was there the whole way and now i just got legal advice from a lawyer that helped with my unemployment benefits. Im going to keep my subscription for a while longer. It’s already mid summer and I still have a lot of projects that need done. It is fast and easy. Lawyers, doctors, Veterinarians, mechanics, like a 150 different areas. I really like that I have simple access to this many experts. And so far all have been patient and able to dumb it down for me without making me feel like the “village idiot”. There’s a lot of things out there you can do on your own once you get a push in the right direction. I’m more of a DYI type. And a lot of time to pay someone to get something done isn't alway a lot of their labor. You are paying, most times, them for what they know. Which is fair. Im not complaining, but I'm just a cheap. So far im ahead of the game with a $15 washing machine repair, and got my unemployment paid before most people at work. Yeah I got my wife fooled, I got her thinking I can do anything! Haha!

Reassuring for odd hour per questions

I’ve had two instances where I wasn’t sure if I needed to go to the ER vet not. You google and pretty much everything convinces you your pet is dying and your the worst pet parent to ever exists. This last instance I did go, and there was no one to see me because they didn’t think it was serious enough but I knew my dog was in pain and I didn’t know how to help her. The vet tech couldn’t tell me anything and said they could t advise me because they weren’t a vet. It was 5 AM, there wasn’t anywhere else closer to me, and I remembered when my last debacle (oldest dog who will eat anything are weird berries growing in the back yard and got Uber bloated) I had downloaded and bought this app. I described my dogs breed, age, general health / vax status, the issue with her paw (weird mass thing that popped up) and uploaded a picture. I was connected with a vet who was reassuring, concerned for my dog, and provided me with likely (non google your dog is dying you awful human) possibilities, and that I should follow up with my vet under normal hours. Until then here we’re some things I could do to make her more comfortable and keep it from getting worse.

It’s really reassuring and helpful to be able to talk to someone when you don’t know what to do and it’s an odd hour and it’s not a normal call and wake up your best friend or relative question. I’m really glad for it.