SmartHQ 4+

HAIER US APPLIANCE SOLUTIONS, INC

Designed for iPhone

    • Free

iPhone Screenshots

Description

SmartHQ lets you manage and control a variety of smart Appliances from GE Appliances, GE Profile, Café, Monogram, Fisher & Paykel, and Haier to give you total control of your headquarters, your home.

Replaces Café Appliances app, Monogram app, GE Laundry app, and GE Comfort app..

KEY FEATURES
• REMOTE CONTROL – remotely monitor and control your SmartHQ enabled Appliances so you can do things like turn your oven on when you are heading home
• VOICE INTEGRATION – Select SmartHQ enabled Appliances work with both Amazon Alexa and Google Assistant -- now you can multi-task with ease!
• NOTIFICATIONS – Receive helpful alerts from your smart appliance that tell you when your oven is finished pre-heating or if you left the refrigerator door open and many others
• SERVICE ALERTS – Get notified if your appliance needs attention
• SOFTWARE UPDATES - Keep your smart appliance up-to-date and access new features for your smart appliance as soon as they become available

COMPATIBILITY REQUIREMENTS:
Requires a compatible SmartHQ enabled Refrigerator, Dishwasher, Wall Oven/Range, Washer, Dryer, Window Air Conditioner, Portable Air Conditioners, Duct-free System, Whole Home Water Filter System, Water Softener, and Water Heater, or with a U+ Connect module. U+ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType

What’s New

Version 101.29

bug fix

Ratings and Reviews

2.9 out of 5
2.6K Ratings

2.6K Ratings

DrRobK ,

Should give internal temp

While the Cafe 4 dr French Door refrigerator itself does not give internal temperature on the display and only shows the setpoint, the internal temperature Hass to be available to the electronics in order to run the fans and compressor. This information should be available inside the app. Right now the app only indicates if the temperature is too warm, akin to old fashion “idiot lights“ on automobiles. EDIT 8/3/21 The push notifications if a refrigerator door is open is almost instantaneous on my phone. Other than that, the app does what it is supposed to do.

Additionally there should be better instructions on connecting the refrigerator to Wi-Fi, noting that 5 MHz radio should be turned off on routers during the initial handshaking, as well as if there is a mesh network (much more common nowadays) all satellite mesh devices should be powered down except for the main device. This was what was necessary as confirmed by tech-support in order to connect my refrigerator to Wi-Fi.

Developer Response ,

Hi there, thank you for choosing a Smart Café refrigerator for your home and sharing your valuable feedback for the SmartHQ app! We’re very sorry to hear of the disappointment you’ve had with the temperature display, door alarms, and your experience with our connection process. We are always striving to improve your experience and your feedback plays a key role in this. --- Currently, the SmartHQ app only shows set temperature and does not show the actual internal temperature on any model. However, we are currently in the process of working on a software update for this and will be sure to share your suggestion with our development team! --- From the SmartHQ app you can receive helpful alerts if a door is left open to help you maintain the status of your refrigerator. If you are not receiving these, we recommend that you check to make sure that your notifications are properly enabled. Within your refrigerator’s settings toolbar, you can find the notifications page and make sure that each of the notification’s settings are toggled to on. --- We would always be happy to answer any additional questions you may have so please feel free to reach out to our Connected Support Team at any time. We’re thankful to have you in our Smart Appliances family and sincerely hope this helps. All the best! -Eliza@SmartHQ

Alaskanspear ,

Wonderful experience so far

This is my first smart washer machine with the Smart HQ app. I am heavily invested into the smart home ecosystem. This app is great so far it gives me quick access to my washing machine. Things I love- 1. Quick access to see current status of load such as time left and what cycle it’s on 2. Ability to see how many washes I’ve done by day and month 3. How much is left in my auto dispense tray 4. Notifications!! this is awesome it tells me right away when there’s five minutes left in the load and then again when the load is complete even gets the notification on my smart watch love love love this!! 5. Stability …not once has my washing machine become disconnected from my network or had any issues with the app connecting to my washing machine Cons- i’m gonna be honest here… I really can’t think of any. I think these folks have done a wonderful job with this app so far …cannot wait to see what they do next

Update: would be cool to have the ability to see time left in cycle of both washer and dryer in Home Screen. Currently you can see they are both in a cycle on Home Screen but you need to select each on to see how much in time left.

Developer Response ,

Thank you for your feedback. If you do think of anything please let us know. Kelly@SmartHQ

kwalk14 ,

Annoyingly slow and lacking features

The worst thing about Cafe smart appliances is, they’re wifi connected but can’t directly update themselves. They require your phone to be screen ON and in the app for 30 minutes at a time to update and half the time it fails. Nobody has time for that. I’ve tried to update this stupid thing 3 times. And timers set in the app no longer function. I just can’t use it at all.

The only thing the app does for the fridge is allow you to schedule hot water or notify you if the door is left open. On the fridge and in the app, there is no real-time temperature display even though I know it has precision sensors. I know this because I can “hack” a way to display the current fridge and freezer temps by changing the current fridge and freezer settings. Doing this will display current temperature. It would also be great to be able to see how long it will take the refrigerator to get back down to the current setting after new food has been loaded or the doors were left open for too long. It would also be good to know if that time is longer than ok for food safety reasons. Oh yeah, and there’s a feedback option in the app that literally doesn’t work. Doesn’t do anything. You type your feedback and then it doesn’t accept the submission

Developer Response ,

Hi, thanks for sharing. We’re sorry to hear your disappointment in the SmartHQ app. Your business is greatly appreciated here at GE Appliances, and we want consumers to have a positive experience with our products and their features. We thank you for your suggestions on improving the performance and capabilities of the SmartHQ app, and we’ll keep them in mind when making enhancements. If you need any assistance or have questions, please reach out to us. We’re always happy to help. -Sylvia@SmartHQ

App Privacy

The developer, HAIER US APPLIANCE SOLUTIONS, INC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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