SmartHQ from GE Appliances will give you the insight and control you need to manage your smart GE Appliances.
• REMOTE CONTROL – remotely monitor and control your SmartHQ enabled GE Appliances so you can do things like turn your oven on when you are heading home
• VOICE INTEGRATION – SmartHQ enabled Appliances work with both Amazon Alexa and Google Assistant -- now you can multi-task with ease!
• NOTIFICATIONS – Receive helpful alerts from your smart appliance that tell you when your oven is done pre-heating or if you left the refrigerator door open and many others
• SERVICE ALERTS – Get notified if your appliance needs attention
• SOFTWARE UPDATES - Keep your smart appliance up-to-date and access new features for your smart appliance as soon as they become available
Requires a compatible GE SmartHQ enabled Refrigerator, Dishwasher, Wall Oven/Range, Washer, Dryer, or with a U+ Connect module. U+ Connect modules can be purchased online: https://www.geapplianceparts.com/store/parts/spec/PBX23W00Y0?SpecType=SpecType
HELP AND SUPPORT
Have questions or need help getting connected? Contact:
• Phone: 1-800-220-6899
• E-Mail: email@example.com
bug fixes and enhancements
Ratings and ReviewsSee All
Having the same notifications problem
I just did the update yesterday and now there are NO sounds for the notifications! I am so glad one poster noted a fix that worked for that person, so I will try to uninstall and reinstall and register the device. What a pain to have to go through that each time there is an update however. The developer should fix this.
The other annoying issue is that the remote access goes off while the oven is on. Maybe that is a safety feature, but very strange. So now every time I use the oven, I make sure to turn on the remote access again.
I would give this a 5 if those things worked. But they are key features of the efficiency of the app and the device.
Works great for me
I have a GE Profile Induction Range and a Vented Hood. I downloaded the GE app, and followed the instructions. I didn’t have any problems getting the appliances to connect to my home network. It took some time for the app to find the appliances in the cloud so be patient. Today, I ran an update to the app freaked out a bit when the range went totally dark. I called the customer service line and Dave said the update could take up to an hour, and that the range should come back online. He agreed to call back in an hour and if the ticket needed to be escalated, he would do that. He did call back as promised to check on me, (yay!) and by that time the range was back online. It has been fine since then. The vented hood is fine too.
Reinstalled and now it works
Edit: Once they get this working again, I’ll be happy but the most recent version of the app disconnected my oven and I’ve spent hours trying to get it to reconnect. (App connects to the Oven’s WiFi but just sits there “communicating” indefinitely.) It is currently worthless.
Look, I do not like GE appliances. My (now 2 y.o.) home came with GE Café appliances, and frankly, they’re all (DW, microwave, cooktop) awful other than the double ovens. Like, I literally hate them...
So when I say to you “this app was the lone bright spot for me,” I want you to know where I’m coming from. I REALLY liked this app and the functionality it brought me.
But then some update killed notifications, and I just figured it was par for the GE course.
So when I saw others here reporting success with the notifications. I’d tried everything else, so I finally deleted and redownloaded the app (and re-registered it with GE.)
So, now I seem to be back to where I was. Notifications work again and I’m basically thrilled with the oven again. So if you’re having issues with notifications, try that.
I can control the oven, get notified when timers expire, etc. It really changes how I use and view the ovens.
Lone issue: why do I set the timezone of the oven through the app if it can’t automagically change the time for daylight savings? What net connected device can’t do that these days???
With Family Sharing set up, up to six family members can use this app.