Lexington Herald-Leader News 12+

Generally pleased with app

I’m generally pleased with the app functioning. New stories are posted quickly. I wish there was a search feature for older stories, but maybe they don’t have that much capacity built into the app. I have started regularly to get a message telling me to sign in. I click sign in, then cancel, and I can read the article because I am already signed in. I would really like this bug to be fixed.

This app is terrible!

I have to delete and reload this app onto my iPad almost every single day in order to read the most recent newspaper. Otherwise I am stuck with the previous day’s paper. Even then, the tools don’t work after the first page. Why can’t the Herald Leader improve this expensive service? Other purchased subscriptions don’t have these issues on my iPad, so I strongly suspect it is the app, not the new iPad. And, as others have noted, customer service is basically nonexistent.

UPDATE: After writing the above review I received an email instructing me to empty the cache in the app. I did that but there was no improvement. Almost EVERY SINGLE DAY I have to delete the app from my Ipad, reload it and then use it for the day. Given the cost of the digital paper, which just rose, this is ridiculous! Then, today, I had to scroll through 2 pages of every page in the Sunday Extra section. What kind of quality control is utilized? Just deplorable! Yes, I can read the paper via the email link but the font quality and clarity is very poor; yet another quality control issue that could be solved. We subscribe to larger papers that don’t have these issues, so we know the technology exists to provide the readers with a decent experience. Apparently the HL values profits over investing in its products.

Developer Response ,

Try clearing the cache on the app, and then delete and reinstall, this should resolve the loading issue.

Zero Stars

Update 28 July 2021: The “updated” App is totally useless. I have deleted it and gone back to reading HL content on Safari, which is a huge step backward. As always, there is no staff available to address App or login issues. This is a perfect example of why home town papers are going under. They can’t deal with even the most basic aspects of digital journalism. Still wish I could give the App 0 stars.

This used to be a great app. Great news content with an app that worked seamlessly. Unfortunately, they have been having log-in issues for weeks and have been unwilling/unable to fix them. The problem is that they continue to charge me for content that I cannot access. I have contacted the support team and keep getting the same response: we are aware of the issue and will address it in future updates. If they are unwilling to deliver or fix their product, they should not be charging folks for e-subscriptions. Wish I could give this zero stars.