Screenshots

Description

LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like Mailchimp, Highrise, AWeber, Google Analytics and 50+ more

LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go!

Main features:
- Chats and chat push notifications
- Resolve, Transfer and respond to tickets
- Use preset filters to organize your tickets
- See tags, notes and departments for every ticket

LiveAgent server side supported version:
5.17.23.1 or higher

What’s New

Version 2.5.6

- added multiple localizations

Ratings and Reviews

1.8 out of 5
10 Ratings

10 Ratings

PFC Aldayuz ,

Nice thought, poor execution

Web platform is reasonably well put together and not a bad price no matter how you slice it. Unfortunately their mobile app leaves a serious amount to be desired. The app isn’t optimized for anything past iPhone 8 (not that hard - coming from a dev) and it logs you out on a regular basis. Not remotely reliable. No updates in 3+ months.

Crumb head ,

Come on, invest in your mobile app

Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app has a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of the app is always the easiest way to support our customers with the technical inquires. The app also doesn’t allow you to setup canned responses. I wish Live Agent would invest in the app, otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.

termoplus ,

No comments

The works mobile app I’ve ever used.
See no point to point on issues as just try it and you will see at once. No need to dig deeper.

The design is awfully terrible.

Let me guess, the developers design the UI right lol?

App Privacy

The developer, Quality Unit s.r.o., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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