Lorex Cirrus 4+

System good, App terrible

I’ve had my Lorex wired system (LHA4108) for over 2 years, and it has worked reliably. We live in a low crime area, with little activity, so I had little need for the app. However, with our increased level of home deliveries due to Covid, I started using the mobile app to see when a delivery was being made. SETUP: The App was able to connect quickly with my system, and I was up and running in under 5 minutes. ALERTS: Alerts arrive within ~5 seconds of the activity. When I drive up to our home, I consistently receive an alert before I park my car. I’ve been tracking this for over 6 months, and the alerts are very consistent and reliable. NO SPAM: I really like that I typically get 1 alert per event. My parents have an Arlo device and they sometimes have 10 alerts in 60 seconds. This never happens with Lorex. Why 4 and not 5 stars? The thing I find the most frustrating is the recording load time. The alert is timely, but then I wait about 15 seconds for the video recording to load. When I’m at home, I find it faster to walk over to the window.

Developer Response ,

Hi Karl San Francisco, We apologize for your experience and we would be happy to hear from you to provide more support. At your earliest convenience, please contact our team at: 1(888) 425 6739. We sincerely apologize again. Thank you!

Upgraded system

I got my first Lorex system a number of years ago and replaced it with an updated version about 2 years ago. The wireless cameras have worked flawlessly and the Lorex app has worked well. It takes a few seconds to load a current view but that may be slow internet connection. The only reason it is not 5 stars is the ability to send a still captured from the cameras is clunky and sometimes takes several attempts (and other times they are sent with no problems). The motion sensor notification works well, and the ability to disable it remotely when you know people are in the area is a great feature.

Developer Response ,

Hello Lightmaster Lorax, Thank you for reaching out! Our team is happy to hear you are enjoying Lorex Cirrus app. If there is any other assistance we can provide, please let us know. Thanks again!

Good Wireless System

We live in rural area. I did a lot of research & this product was the best, most affordable option. We’ve had our (2) Lorex cameras for about 3 years. The signals are strong, even though 1 camera is about 100 yards away, on our pole barn, from the recording device & antennae. Reason for 3 stars is due to 3 things. A) Audio has never worked.
B)Twice, when a major update or something was needed, it wouldn’t download, load or system won’t “reboot” & their customer service isn’t knowledgeable AT ALL with regards to iPhones. (My alerts come to my iPhone.) I have to pay a 3rd party computer service to get downloads to a PC & then somehow to my phone. (Not sure what they all do but they get it back up.)
C) About 1-2 times per year, I stop getting alerts. Recordings stop. Cameras are stuck on a date 1-2 weeks prior. It’s trial & error on my part getting them to work again. I’m super busy & immediately know alerts aren’t coming in but don’t have time to do all the “fiddling”. (Reboot. Restart.) Sometime it just takes doing all that 2-3 times & then they start working again.
LASTLY- I will say the solar panels work fabulous for both cameras. No glitches or issues there! Even in harsh MN winters, panels & cameras are durable & continue to work. (Until they don’t as mentioned above!)
Would buy again.
**Wish there customer service reps were not off-shore & were versed on all operating system platforms. So, 3 stars.