Mackie Master Fader 5 4+

I like the DL32S mixer and app, but in the middle of my 5th show with the mixer, all the meters go dead and the app has no connection for 5 secs, then reconnects and works for a few seconds, then freezes again, over and over. I’m mixing every few seconds then have no control. Once the show was over I re-powered the mixer and it worked fine, but it’s hard to tell without the entire band player through the mixer. Not sure if it’s a wifi issue. But I would hope Mackie would begin to build redundant control streams or a more solid wifi system. This is very disappointing during a show, especially considering I was sitting 8 feet from the mixer. Hoping for an stability update soon!

I noted their technical support hours were from 8-5 PST and organized my day around my DL32R not able to extract drivers for brand new laptop running Reaper. I called ar 7:59 am and the machine said they were closed. I called two minutes later and I was allowed to try and connect to technical support....which went directly to VM. I called again....and again....and again...for more than 15 minutes, leaving multiple messages. I waited for 35 minutes and called again.....this time I was seemingly routed to tech support but was bounced into VM again, after 15 minutes on hold. I left a message and called back.....same deal; routed, seemingly, to tech support.....which went to VM after another 15 minute hold. The third time got me connected to Dave that told me the tech support hours are from 8-5, M-F. I asked about the best way to optimize the tech-support experience. It’s impossible. He offered no solutions. He did suggest I update to version 5....after reading the reviews, I’m afraid I’ll have to look for a new mixer....not a Mackie, this time ( I have owned and sold more of this product than any other.....just gets worse).
Good luck, be safe out there!

My initial concerns about connectivity, getting connected as well as staying connected, went away after I learned to wait about a minute after turning on the mixer to connecting to the Wi-Fi. On rare occasion, I might restart the mixer to get a solid green connection, so I have learned to do that well before the gig. The online users manual is super detailed and helpful; of course, if you’re new to mixers it will be complicated. Get an iPad for it since it’s likely to always be the first and native platform (my speculation).

It is awesome to have individual performer control over your own monitor mix, and I like that there are some features available only on the iPad version to reduce potential user error problems.

Finally, it is so nice to be able to bring this mixer and app to a gig and avoid using the house PA (never seem to be working right) if only to AUX out the mains to their mixer and speakers. A terrific mixer and app.