Moen Smart Water Network 4+

Beautiful looking kitchen faucet, WiFi and for me, I use Alexa, the setup was easy and straight forward. Issues are the same as previous reviewer that I’m on the West coast and time stamps in the app are East coast times, 3 hrs ahead. Low flow/trickle is nonexistent. Even with the physical handle, the lowest flow seems like 20%, so it splashes everywhere. With the wave motion sensor or Alexa the water flow is only full throttle 100%. With the handle it can only go as low as say 20% but will only dispense cold water, no hot water at that rate of flow. Now if leave the handle in that position and you start using the wave motion or voice control it goes back to full 100% flow, despite the physical handle left at the lowest flow point. Also using 6 big size D batteries seems a bit much in today’s world but okay... otherwise the faucet is well crafted and water spots are not very evident and cleans easily. We had a cheaper Chinese brand before that said spotless stainless and it attracted fingerprints and water spot, could never get it to look clean again.

Hello CMonstaLA. We appreciate you sharing your feedback for the Moen Smart Faucet app. We're sorry to hear about the trouble you re experiencing with your U by Moen Smart Faucet and would like to help. For assistance, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.

I have a Moen Flo water shutoff device and using this app. It is supposed to categorize the water usage, and if it gets something wrong, it allows you to classify it correctly.

I have a reverse osmosis water filter that flushes itself every few hours. It runs for the same amount of time and uses the same amount of water, so I wouldn’t think it wouldn’t be too difficult to recognize this water usage footprint. However, it continues to classify them as faucet usage even after going in every day and changing them to “water filter”. It claims to use machine learning, but it is failing at learning this.

Also, I have all notifications enabled for push notifications, but have never received a push notification to my phone, so those appear to be broken as it should be sending me a notification several times a day when the health test runs. It does show under alerts in the app, but no push notification.

Hello jbrian00. We appreciate your feedback. The Flo Smart Water Monitor & Shutoff will automatically categorize your water usage in the Moen Smart Water app, but you can help make the system more accurate by providing feedback. Updates based on your feedback can take as long as 7 days but be assured that the feedback is on its way and will be automatically updated. Please confirm your phone number is listed correctly in the Moen Smart Water app under Settings > Account > Phone Number. If you are still having any issues, please contact us directly at smarthome@moen.com or 1-844-633-8356 for further assistance.

Ease of use is not there when scheduling sprinkler zones. Have had to rebuild schedules several times. Appropriate saves are not in the screen nor do they always function when used. Updating out of a full build is a pain. And today I confirmed the app has a different understanding of odd and even days than the date.

Got the latest update e which was response to last feedback. Not sure why it does not update automatically or at least notify when one is available.

Disabled schedule to prevent auto run of system. However now not available for a manual start.

Hello 1Rawhead. Your feedback is greatly appreciated. We are sorry to hear about your experience with scheduling sprinkler zones. Please update to the latest version of the Moen Smart Water app to receive the latest bug fixes and feature updates. Our product specialists would be delighted to assist you with any issues you are currently experiencing. For technical and warranty assistance, please do not hesitate to contact us directly at smarthome@moen.com or 1-844-633-8356.