Moe’s Southwest Grill 4+

Decent

I preferred the old app more. Now, the addresses auto fill, which I thought was great! But when Moes sends the order to Door dash, the address changes to the apartment office building instead of my own. I usually get away with this by putting the actual number in the delivery instructions, but I don’t always remember since it’s correct *in* the app.

When ordering kids meals, the cookie and drinks aren’t always in bag. I’ve gotten both a total of once out of 10 orders. Sometimes I get the cup, but no drink. Sometimes i get the drink, but no cookie. Sometimes i get neither. I can live with it since I’m not a huge fan of the cookies and the available soda options (I’d rather use the freestyle machine).

The address changing is truly the most annoying part because it’s a hidden bug and it’s not directly fixable until I get a text saying it’s arrived and I have to correct them.

Keeps getting worse

The worst part about the app is it won’t allow you to pay with a Moe’s gift card! What is up with that nonsense?!? Adding a gift card isn’t even an option!
The app has not improved since being introduced and is very finicky. Major issues with the app are not showing all of the menu items at a location, but when I get there the employees say, We have carnitas, we don’t know why the app isn’t allowing you to order it on a homewrecker. It also does not allow you to select seasonal salsa’s for your order but asks you what you want to drink only to have an employee hand you an empty cup when you get there.
The next major issue is not allowing feedback on the orders. Employees apparently can’t read the orders and have messed every order up at the Huntsville, AL Bridge Street location. We quit ordering there or eating there at all it was so bad. At least two different times they hadn’t even started making our order at the pick up time. If you allowed feedback in the app then the issues would have been rectified (hopefully) instead of me critiquing poor performance to the world.
Finally the app doesn’t bring up your favorite store each time you open to order. Instead it goes through the location services nonsense which is spotty where we live and many times reports us in entirely different states.
There are much better apps out there for food ordering and carry out . Try copying one.

Welcome to Moe’s poor app

Downloaded the app since I’ve found the using the Chipotle app works well to order in advance and avoid lines. Well, this app feels very clunky and poorly designed. Had to press “add item” or “add to order” way too many times - and it kept bringing me back to prior screen - so wasn’t sure if even worked. I kept getting errors for missing “flavor” when trying to order the burrito. When I pressed the “burrito” again to check my options, it reset the order options instead of showing me what I had selected already. The app doesn’t have all of options for drinks when making it a meal (i.e Coke Zero) - I figured I would make my own when I got there - but if so, why have require selection from limited flavor options? When I decided to make it a meal and selected a side item, it won’t let me change it without canceling the entire order. It isn’t clear which side items are included with the meal when forced to make a selection (i.e. guacamole sizes).

Was finally able to get it to work. Overly complicated app for trying to place an order. Ended up not using it and went to my building restaurant instead.

Developer Response ,

Hello, We're interested in learning more. Could you please email us at moesrockinrewards@gmail.com?