Water Services Corporation offers a convenient way to pay your utility bill and view your usage with the new mobile application, My Utility Connect. Some other key features include the following:

1) Manage the utility account.
2) Monitor and compare water usage.
3) View and pay bills online.
4) Check for current and planned outages.
5) Multi-channel communication with the utility.
6) Get educational tips on water conservation.

What’s New

Version 1.1

This update includes performance and stability improvements.

Ratings and Reviews

1.9 out of 5
28 Ratings

28 Ratings

1grazi ,

Have deleted the app

All of my periodic and credit card bills are paid online, mostly thru apps a couple via the website. This is the worst app I have used and the website could be improved as well. Links don’t always work, can be difficult navigating through the app. Gave up using the app. UI is also the only account that charges a $1.99 convenience fee whether using a credit card or bank account to pay the bill online.

mamacitadecinco ,

Not fully functional yet

After having zero success at updating my credit card expiration date via the new online laptop/desktop portal yesterday, it was suggested I download the app. (Neither Carolina Water Service or First Billing could update my credit card expiration date when I called them.) I’m on auto-pay. The app won’t bring up my auto-pay credit card to update the info. When I try adding the card as new with the new expiration date, it wouldn’t verify it. Same happened via laptop and wouldn’t accept a totally brand new card either. The app also doesn’t have the option to remove a credit card. When I clicked on “contact us” on the app, the app crashed. I ended up using the app without signing in and made a one time payment.

The Firemonkey ,

Worthless - fees for every payment method

Might be a worthwhile app to manage and pay your water bill, but they charge a fee for every method of payment, e-check included. Maybe you could argue that the fee is justified if using a credit card, but certainly not to draw from a bank account.

No thanks. I’ll mail a check and you can pay for the labor to open and process my payment, as well as the cost to continue sending me bills. Someday these companies will lose their arrogance treating customers like an inconvenience. Like we should really be paying you for the privilege of streamlining your payment processing?!

App Privacy

The developer, Smart Energy Systems LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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