Managing health accounts has never been easier. ConnectYourCare’s new app, myCYC, makes it simple for members to quickly access account information.
• Access health savings accounts (HSAs), flexible spending accounts (FSAs), health reimbursement arrangements (HRAs), and other CYC accounts
• Check account balances
• Make payments to providers and yourself
• View claims
• Take a photo of documentation and upload to claims
• Add family members
• Connect to a live representative
• See eligible expenses
• Get instant answers
New Enhancements and Features
The app has been completely redesigned to provide simplified access to information and reduce time spent on app account activities save time. Upgrades include:
• Painless photo upload with clearer image viewing
• Streamlined user experience with fast transitions
• Simpler log in and easy registration
• Smart in-app alerts for claims requiring attention
• Quick access to previously submitted documentation
You will need a ConnectYourCare account to use this app.
If you are a CYC customer and need to update your account credentials, please visit https://secure.connectyourcare.com.
As one of the largest and most responsive providers of health care savings accounts, and award-winning solutions, our approach to consumer directed health care is rooted in creating better, more efficient connections among the people who provide benefits, the people accessing services, and the people who deliver services. Blue chip organizations across the U.S. and their employees turn to ConnectYourCare for our best-in-class member experience, advanced educational tools for better-informed choices, acceleration of savings with ROI efficiencies and simplification of processes with brilliant customer-focused solutions. There is a unique solution for everyone and we won’t stop working until we connect you with the perfect one.
• App Support: firstname.lastname@example.org
• ConnectYourCare website: www.connectyourcare.com
• ConnectYourCare desktop user portal: https://secure.connectyourcare.com
- Performance updates and bug fixes
Ratings and ReviewsSee All
Paying Medical Bills the easy way, Finally!
The App takes a few minutes to set up, but once you get done, Wow! Your medical bill comes, you select who to pay, when and how much and for what reason. By the way, everything is multiple choice! Last step, take a photo of the actual bill or upload your own copy from an email or whatever; so many options. And finally, select SUBMIT! Within 72 hours you’ll know if your payment is approved. Very convenient. I’ve paid only 3 bills with it so far and it’s a snap and done sort of deal now. No more stamps and envelopes. However I did notice it took a bit longer for the bill to be ACTUALLY PAID than I anticipated. So make sure you pay the bill fast, because it took nearly 3 weeks for one of my bills to get paid. I even got a call from my doctors office asking where was my co-pay? I told them I paid it through this app, and I was happily informed that this is normal. Apparently my clinic is use to dealing with bill paying agencies and are very familiar with this App! So that’s another WIN in my book!
As an enthusiastic FSA participant, I benefit enormously from this well-integrated app. Being able to use my phone’s camera to process receipts saves me much time that used to be spent scanning PDFs or creating them from images. The app just takes the jpeg file perfectly. The service processes claims very promptly and direct deposit in my bank account is very reliable. I appreciate that it uses Apple’s facial recognition function for login to provide extra protection for my medical receipts. This really helps me take care of my family. THANK YOU!
Wonky with photos & files
We just adopted this at work, but is by no means easier than our previous vendors. When you try to upload photos of expenses, it’s super wonky with the way it pulls up photos. It pulls up folders, with no discernible organization. Instead of seeing recents or favorites, it’s all over the place. And instead of selecting source type, it auto-pulls iCloud folders, which is just as messy as you can imagine. So I just save everything into the one random folder that comes up first, but that’s not ideal for my own organization. Not an intuitive or seamless experience. Same with files. I’ve followed the file guidance, but still have no luck posting them. And when I make a claim, it’s hard to tell whether the image/file is accepted. Once I realized that my file wasn’t because my claim was marked incomplete, I went back in to upload again. When I uploaded a PDF or an image, it doesn’t give me status or action button for my next step. After trial & error, I figured out that I should just close out of the claim & hope for the best. Not a great experience.
With Family Sharing set up, up to six family members can use this app.