NESN 360 4+

It's got issues

I mostly use this with a Fire stick 4k and when it's working it's not bad. You open the app, click on the Bruins game and if the game has started already you can choose to watch live or start from the beginning. Generally the fast forward, rewind and pause works well enough with no issues and you can get through an entire game. Having said all that, when things aren't running smooth, this app is like a stubborn teenager and will not cooperate. An example would be tonight's game against the Lightning. I opened the app around 7:50, had to mute and look away because it always starts live even if you choose watch from beginning. Usually this works, but not tonight. I tried 3 times to watch from beginning and it kept playing it live. Tried rewinding and all that did was buffer and go back to live. I missed the first half of the period, then the app quit, had to restart. Has a pause functionality but when you unpause, it plays live. Oh yeah you have to be careful towards the end of the game. If you're not caught up to real time by the end of their broadcast it cuts out and immediately sends you to Bruins overtime live. Overall it's not great because the coverage is so erratic. It's buggy as heck and frustrating at times but I'm willing to put up with it bc I love the Bruins and I dont want to shell out $90 per month for Fubo.

serious airplay lag

Update: was having an issue with no bruins tickets left for the promotional ticket giveaway for the annual plan. called nesn and they said they were escalating the issue and was an issue on bruins end and they opened up more tickets. if having an issue with claiming the tickets before 10/29 end of promotion call support. they were helpful and they picked up the phone calls surprisingly fast.

the technology however …
the last app was laggy and skipped all the time. i bought the YEAR of 360 at the start of bruins season and used the hdmi cable from the ipad which worked fine. iphone airplay is laggy/choppy at best. but not for airplay of regular nesn content. just for live games. for this much money you’d think they’d get the tech right. and it doesn’t seem like they make any apps for smart tvs and where’s the apple tv app?

i’ll increase to 3 stars because the support help on the phone was nice and understanding after i called and she indicated they were working on getting smart tv apps and apple tv. but nobody wants to watch the hockey games solely on their phone or tether their phone to the tv.

Developer Response ,

Hi, we are sorry to hear you are having difficulty getting the Bruins tickets. Please reach out to us at support.nesn.com so we can help resolve this for you.

Thank you

It’s not that hard to figure out where “New England” is

So I bought this service after being fed up with Directv’s absurd prices, and while it at least loaded on my Apple TV, the iPhone app wouldn’t play because I was “outside New England” (I am not). Automatic dealbreaker if I can’t watch on my phone, so I cancelled. Like another commenter I’m right outside Hartford CT and I tried on WiFi, data, redownloaded the app, and nothing. NESN even has a site where they tell you if you’re in the service region based on your location - they got my location right, but said it’s not within New England! What?! And no I’m not going to contact customer service because I already did and it was clear they were not going to help me fix this issue, only blame it on the internet provider. YOU, NESN, should contact your own product development team to fix this app because there are plenty of people like me who want to pay this price for a working app but they’re not because it’s broken. You are throwing away free money here and I find that embarrassing. Please… you’ve got 4 months or so until baseball starts again so you should probably make the most of that time and work out these issues.

Spring Training Edit: Hi NESN, I would literally be purchasing a subscription TODAY if your app worked but it appears it’s still broken, so I’m gonna have to get DIRECTV instead. Leaving money on the table here guys.