I’ve been a longtime customer of Neiman Marcus, but lately I’ve been shopping here much more heavily. In a retail landscape that’s becoming increasingly noisy and politicized, Neiman Marcus continues to offer the higher standard of class and refinement that I value. The overall experience—both in-store and in the app—remains elegant, focused, and true to its brand heritage.What sets Neiman Marcus apart right now is that it hasn’t drifted into performative messaging or trend-driven signaling like Nordstrom unfortunately has. Instead, it offers timeless fashion, impeccable service, and a curated environment that respects the customer. For those of us looking for elevated, distraction-free shopping, Neiman Marcus delivers exactly what we’re after.

On 12/04 I went to Neiman’s in international plaza to do an exchange on a bottle of cologne. Warren one of the store managers was very inconsiderate and lacked empathy and over all no customer svc experience. I was advised that it was the policy which he never showed me the policy that they could not return any merchandise that have been used because it has to be resealable my question to warn at that time was day after Christmas people will get cologne they will be returned after they have been sprayed because they probably don’t like them. Are you saying you will refuse those returns as well long story short Warren advised one of the sales associates that in order to return it, they would have to call customer service since it was their product. in my eyes Neiman Marcus online Neiman Marcus in the store is the same Neiman Marcus. The product was returned after putting the sales associate and myself through 15 minutes of speaking with customer service getting them to do the refund and making a new purchase the only good experience that I had in this case with Neiman Marcus was my interaction with Val (Valentina)who was very patient kind and understanding and was trying to apologize on his behalf. Warren the so-called store manager should take some tips from Valentina on what customer service is really like and go the extra mile and helping the customer with an issue that they are having and not be so black-and-white when it comes to policy.

My daughter has had a rough start to high school, so I am surprising her with a bundle of things to go under a tree she doesn’t think is coming…let’s just say she was skirting on the naughty list once or twice this year…but her grades are STELLAR.Just a little black dress and her very own first designer dress coat from none other than Neiman’s. A gifted and talented vocalist, my 14 year-old will be directed to sing for Our Lord and Savior Jesus Christ—in a historic church in our Nation’s Capital. The ultimate gift is the Scotch Bonnet Coat in what appears to be a lovely velvety jet black puffer coat—I’ve been searching all week, so I am super tickled about my welcome 15% discount—I cannot WAIT to purchase it in the wee hours of tomorrow morning! Thanks Neiman Marcus, I’m sure it won’t disappoint!!

This company used to be great. They had a nice return period before and they were super service oriented. Now it’s shut and and give me your money and no discounts on the things you actually want. Their discounts now are just on junk that no ones heard of or such an esoteric selective group of actual high end items that have such gross prices that they’ve now drove off actual millionaires from shopping with them, it’s like they’re expecting everyone of their customers now to be a billionaire and umm Neimans there isn’t new billionaires every day like other wealth levels. Mark my words if you continue on this greed trajectory your business will be totally unsustainable and you shall go out of business but maybe that’s all your executives want they can drain the company of money and just walk away being richer than ever and just screwing the people of whom I promise they do not care about.