NY Waterway 4+

Logs you out at the worst times

It’s convenient but about once a month or so the app randomly logs you out- usually right after you’ve purchased a ticket so you’re about to board. This week I and another person had to beg to be let on bc we couldn’t log in and the boat was leaving, so we had to do it from the boat. The crew told us it had happened to about five people the day before. And the worst part is, your password never works to let you back in!

Does not activate my 7 day ticket after the first use.

I have never had issues with this app before COVID, however after the ferry started running again, I purchased a 7 day pass and it worked fine on Monday, for the trip into work and the return trip home. On Tuesday, I tried to activate the ticket and it left me on a loading page. No matter what I did (restart app, restart phone, connect to WiFi, connect to data, delete and reinstall app) it NEVER activated the ticket for the remainder of the week. This has now happened twice. I am furious because I am being forced to spend more money on tickets that I shouldn’t need. I am going to resort to buying paper tickets, but I will end up spending more money that way because they do not sell 7 day paper tickets, only single rides and 10 trip, both of which will be more expensive. I am also frustrated because getting in touch with anyone to assist me is nearly impossible since office hours are limited to 7am-11am. I love the ferry, it is the best part of my commute into the city, but if I cannot get the assistance I need, I will be forced to find an alternative means of getting to work.

serious issues but was able to make it work

First off, the bus schedule is the same user-unfriendly interface i saw like 8 years ago when i first got this app. its like constantly refreshing an updated PDF and literally every other transportation app i have seen looked wayyy better even back in like 2019z

Second, the tickets were kind of hard to select. Instead of offering a round trip/return ticket after selecting your destination, it just lets you buy more of the same way ticket and i accidentally bought two outbound tickets. I should have read more carefully yes but its just not good design.

Third- buying was a nightmare. When you are asked to sign in with Apple or Gmail, apple takes you to a weird sign in page rather than doing the quick FaceID that every other app nowadays has. The Gmail link didnt even work at all so i just made a new account. Then i wanted to pay with the credit card linked to my ApplePay/wallet and i had to put it in manually. at least it had the scan option but i havent had an app ask me to do that in a LONG time.

i wish there was a way to buy tickets online from a computer and get them sent to my phone, but as far as i saw it isnt there.

Developer Response ,

We appreciate the time you took to leave a review. We are currently in the process of making updates to the app and hope for a new version to be out soon. We hope the new update can provide a great experience for you in the future.

Your feedback is vital in the improvement of our application performance.
 
Thank you!