Ooma Home Phone 4+

Recent Update Falls Short

I've been waiting for Ooma to add the ability to blacklist numbers from the app since I started using it and am very happy that the function is finally here. But what makes me rate this ones start short of great, is the fact that once you add number to the blacklist, there's no way to remember — say days or a week later — if you blacklisted that number. Where as on the website when you blacklist a number there is a visual cue (a red circle with a line through it) that let's you know that you have successfully added that number to the blacklist.

Currently, when you go back to look at at number you may have blacklisted the day before, it still says "Add to Blacklist" as if you never took any action on that number. And if you tap that link, it takes you through the process as if you didn't blacklist it. That made me have go to the website just to double check that it the blacklist was actually applied — which renders the efficiency and convenience of the new feature moot. It can be something like turning the "Add to Blacklist" red or replacing that with the red circle with the line through it (like on the website) to let you know that you were sucessful in blacklisting a number.

Developer Response ,

Hello iPhonoclast, thank you for letting us know. We will work on improving the process for what you mentioned.

Love this!

after years of having Ooma as my main phone line, I love that now I can finally get calls on my cell phone. I live in Australia but have a US phone number and it makes it so easy for me to contact friends and family overseas for very little cost. I appreciate not having to be home to call the states. It has really added a new element to the convenience to it. The app probably isn't very helpful if you don't have a paid in my account however, in my case I do.

I am having 2 issues though, I live in Australia but I have a US phone number through Ooma and even though I put my phone on do not disturb when I go to sleep at night the Ooma calls still come through loud and clear waking me up at night, need to figure out a way to change those settings.

The other thing that is problematic, when I’m on my cell phone app and I arrive home, call disconnects. So that’s a bit of a bummer sometimes, but overall I love that I can call with Emma from my cell phone now! especially for our situation. For most people though I don’t know how useful it would be.

Over 10 years

I have been a customer for over 10 years and now I am having thoughts of dropping my service. The app has fallen short of being useful anymore. It errors constantly, doesn’t forward many calls and if you decide to reinstall it forces you to sign up for their premier service without any ability to bypass and just log into your account.
Customer service has been useless and they send me to their technical service, but you cannot understand them and all they want you to do is reinstall again.
I believe that the forcing you to sign up for the premier service each time you install is a violation of some type of law and I plan on writing letters to several organizations so that future customers are not dinged with their horrible tactics.
The app has not even been updated decently for a long time. They just fixed it enough to work on the current iOS, but no fixing the large bugs that are in the app. Being a VOIP they could offer texting, but they refuse to add it in.
So even though it has saved me lots of money over a standard phone line, I am going to use other portable numbers more often and maybe just quit using this service.