OpenTable for Restaurants 4+

Can’t turn the new profile option off

The new profile option is a lot. All of that information was already accessible in different tabs, having it in one page, especially on a phone is far too much.

There is a setting to disable the new options, however as of 2 days ago it no longer changes anything on iPhone. Toggled on or off nothing changes.

Functional, usually.

Phone app is very useful, but misses some of the functionality of the full version.
It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time.
I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them.
Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM).
I could go on for hours about table time maximization. Feel free to contact me devs.

Developer Response ,

Hi The Skootch,

Thank you for using OpenTable! We are glad you’re finding the mobile app useful and enjoying the new table view mode. The feedback on functionality limitations is very appreciated. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn a little more and explore how we can resolve these frustrations.

We value your feedback, so please continue to share it so we can continue to optimize and offer the best experience.

The OpenTable Team

Needs updating

POV: employee in the restaurant industry.

I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments.

With the right programming this is highly achievable.

Developer Response ,

Hi Hoodsterr,

Thank you for using OpenTable and providing your feedback. We recently implemented some changes to our diner app to prevent against multiple bookings. When a diner tries to book a new reservation, they will be alerted in the app that the initial reservation will be cancelled, and upon acceptance, that will happen automatically.

We value your feedback, so please continue to reach out to your dedicated account manager or our support team any time so we can continue to optimize and offer the best experience.

The OpenTable Team