ParkMobile - Find Parking 4+

ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.

Thank you very much for your feedback! We would like to investigate further, but we need some help from you.
Point #1, could you please provide screenshots or recall from memory what the promotions were? We can deactivate them once we know which ones are giving you trouble.
Point #2, we are aware of current issues with turning notifications on and off, and we're waiting until we have some dev time freed up to get those working at 100% again!
Point #3, please send the following information to feedback@parkmobile.io :
Operating System Version,
Device Model,
ParkMobile Version,
Zone # or Location,
Order # (if applicable),
ParkMobile account email.

I am extremely disappointed with the service. I had parked my car at a parking lot and made a payment through the app only to return to it missing because it had been towed. Once I frantically got on the phone with someone from parking enforcement, they explained the tag number was “wrong”. Although, I clearly remember inputting it correctly along with the lot number and other information it asks for. I even received a confirmation email shortly after, that a new (current) tag number was added along with a separate email that included the receipt. Apparently, it had defaulted to the other other tag number on my account. When I go to the towing garage, I try to reason and explain the situation to them, but they were extremely rude and insisted that the only way I was getting my car back was if I paid. I also tried reaching out to a customer service representative through the chat feature on the app and the only response I got was an apology for the inconvenience and an invoice (which I already had) to show the towing people as proof. Ultimately, it didn’t help any because the invoice had the incorrect tag number. I have already submitted a service request with proof and hope to hear from them soon, but really unsatisfied with service to say the least.

Update - a specialist responded and again refused to do anything about it except advise me to speak with the parking operator, this is absolutely horrible! Don’t recommend

Hi Angela, we're sorry to hear you were penalized. However, we always recommend you double-check your parking information before you start the parking session. You will always have a default vehicle listed on your account and it is chosen as default until you change it. We provide the option for you to change your license plate number while filling out the information for the parking session. Enforcement will only accept the correct information, however, showing your proof of payment to them should assist with adjudication. The parking operator that owns the area would be able to assist you with this inquiry as they were paid for the parking and they employ enforcement. We do recommend you reach out to the owners of the facility for adjudication.

I use the park mobile app periodically while visiting my daughter in Northern California. I’m just visit, however we parked briefly to go to lunch, and I started and stopped my parking session as usual. Several hours later, when I was 200 miles away on my drive back home, I received an email letting me know that my parking session would automatically end in 15 minutes. Shocked, I went into the app immediately to see if they were any active parking sessions, and there were not. The parking session also did not appear, and currently does not appear at all in my parking history. The next day today, I was shocked to get a $68 parking receipt for what should have been three dollars worth of parking. I contacted customer service, explained the issues, sent them my Google maps history to show that I was only in the location for about an hour, but the customer service rep said that they don’t collect the fees, I would need to contact the city parking office. The rep did acknowledge that the app was currently not showing parking history, etc., but we’re still unwilling to help. The city parking office, of course, says they don’t have access to any of the app information. I will save a screenshot of my Google maps history and the transcript from the customer service chat, and dispute the charges with my credit card company, but what a massive, unnecessary hassle

This sounds like unusual app behavior and we would like to investigate further. Please send an email to feedback@parkmobile.io and we will assist.