PCFCU

Name: PCFCU
Rating: 4.2 (1075 reviews)
Author: Palmetto Citizens Federal Credit Union

Finance

Free

1.1K Ratings
Age Rating

4+
Years
Category

Finance
Developer

Palmetto Citizens Federal Credit Union
Language

EN
English
Size

299.3
MB

Use the Palmetto Citizens app for secure, convenient banking anytime, anywhere. Manage your accounts, move money, monitor your financial health, and stay connected with a modern digital banking experience. Features include: - View balances and transaction history - Transfer funds and make payments - Deposit checks* - Monitor your credit score and financial wellness - Manage alerts and account preferences - Temporarily block or unblock your card - Apply for loans and open new accounts - Send secure messages - Access business banking tools and features - Bank with confidence using the Palmetto Citizens app. *Upon approval. Certain restrictions may apply. Federally insured by the NCUA.

Ratings & Reviews

4.2

out of 5

1.1K Ratings

Not bad
May 20
JEKingJr
A nice update with detailed information , helpful features and a lot of customization. However it’s extremely laggy when navigating through the Cards view. Switching between credit and debit cards just stops all activity for several dozen seconds. The separate, accompanying Cards App doesn’t have any instructions. I can’t tell if I meed a separate sign in, cause my current credentials don’t work with it. All in all, i like it and suggest all PCFCU customers use it.

Developer Response
Thanks for the feedback and for giving the new app a try! We’re glad to hear you’re enjoying the added features, customization, and detailed account information. We also appreciate you bringing the lag you’re experiencing to our attention. We’ll share this feedback with our developer as we continue working to improve its performance. Regarding the separate Cards app, it does require its own login using your card information rather than your digital banking credentials. We understand that may not have been very clear and appreciate the feedback on the setup experience. Thank you again for the recommendation and for being a Palmetto Citizens member!
Not bad
May 20
JEKingJr

A nice update with detailed information , helpful features and a lot of customization. However it’s extremely laggy when navigating through the Cards view. Switching between credit and debit cards just stops all activity for several dozen seconds. The separate, accompanying Cards App doesn’t have any instructions. I can’t tell if I meed a separate sign in, cause my current credentials don’t work with it. All in all, i like it and suggest all PCFCU customers use it.
Developer Response May 21
Thanks for the feedback and for giving the new app a try! We’re glad to hear you’re enjoying the added features, customization, and detailed account information. We also appreciate you bringing the lag you’re experiencing to our attention. We’ll share this feedback with our developer as we continue working to improve its performance. Regarding the separate Cards app, it does require its own login using your card information rather than your digital banking credentials. We understand that may not have been very clear and appreciate the feedback on the setup experience. Thank you again for the recommendation and for being a Palmetto Citizens member!
Horrible service
12/05/2019
Kushtoina31985
I’ve been a member for about 7 years have three accounts and a business. In the last two years they have really gone down hill. Today was the last straw for me. You would think the affair the bank teller had with my husband would have been but it wasn’t. (They met at the bank and she knew he was my husband because she opened our joint marital account and our children’s starter accounts) Today I got gas and they held $76 for 8 minutes verses the $32 I actually pumped. No sign was posted about holding at the station which that was dealt with as well. The bank charged me an overdraft for a pending withdrawal. After speaking with them they refused to remove the overdraft charges told me I need to be more aware of the gas station policy. So with the overdraft it put me into the negative balance. When the actually $32 pulled they charged me again. Not to mention the other three pending transactions i have which I had to transfer money to keep from getting overdraft fees on those as well. I wouldn’t be so upset if this was the first time but it’s the 4th time this year. Then they had a glitch in their system that caused charges in 24 hour period to be ran twice. I had 7 overdraft that day and two bounced check. Yes the bank waved the overdraft but I was still stuck with paying $90 to the two companies for bounced checks and was flagged in their systems to not be allowed to pay with checks any longer. I honestly do not see this banks doors being opened for another 25 years if they continue to conduct business this way. They are losing 4 accounts today. I just wonder how many more accounts will be closed before they make a change. I have a feeling they will be another Wells Fargo before it’s all over with.
Horrible service
12/05/2019
Kushtoina31985

I’ve been a member for about 7 years have three accounts and a business. In the last two years they have really gone down hill. Today was the last straw for me. You would think the affair the bank teller had with my husband would have been but it wasn’t. (They met at the bank and she knew he was my husband because she opened our joint marital account and our children’s starter accounts) Today I got gas and they held $76 for 8 minutes verses the $32 I actually pumped. No sign was posted about holding at the station which that was dealt with as well. The bank charged me an overdraft for a pending withdrawal. After speaking with them they refused to remove the overdraft charges told me I need to be more aware of the gas station policy. So with the overdraft it put me into the negative balance. When the actually $32 pulled they charged me again. Not to mention the other three pending transactions i have which I had to transfer money to keep from getting overdraft fees on those as well. I wouldn’t be so upset if this was the first time but it’s the 4th time this year. Then they had a glitch in their system that caused charges in 24 hour period to be ran twice. I had 7 overdraft that day and two bounced check. Yes the bank waved the overdraft but I was still stuck with paying $90 to the two companies for bounced checks and was flagged in their systems to not be allowed to pay with checks any longer. I honestly do not see this banks doors being opened for another 25 years if they continue to conduct business this way. They are losing 4 accounts today. I just wonder how many more accounts will be closed before they make a change. I have a feeling they will be another Wells Fargo before it’s all over with.
Not every change is an improvement.
12/12/2023
ChancyNastain
Your old software was really fine and I didn’t have any issues with it. Then you “improved it” and did away with the deposit information on pending auto deposits. Now we get info that it’s pending but you took away the date it will be credited. Never take away functionality. Another new thing I don’t like is you combined accounts that have me as a common account holder. I have accounts with two different people. They were separate accounts for a reason yet you decided to put them together so the person on each account could see my financial status on the other account. And when I discovered it and contacted you to undo it, you told me I was stuck with it. The harm was already done and my business was shared with people who didn’t need to know. Go back to the old way. If it ain’t broke, don’t fix it.

Developer Response
Thank you for providing your feedback and we are sorry to hear you have not been pleased with our system since it was updated last year. Unfortunately, we were not able to continue to use our previous system and were required to change to a new one. The new system is based on the individual and shows you all the accounts you have under your SSN. No one who is not joint on one of your accounts should have any access to your funds or account information. If you believe someone can view information on one of your accounts and they are not a joint owner of that specific account, please contact us immediately. We have passed along your other feedback to our system provider to consider when making future enhancements. If you have any other feedback, or would like to speak to a representative regarding your concerns, please send us a message using the Help Desk in online/mobile banking, call 803-732-5000, or visit one of our 14 branches. We appreciate your membership with Palmetto Citizens and hope to be able to continue to serve you and your financial needs.
Not every change is an improvement.
12/12/2023
ChancyNastain

Your old software was really fine and I didn’t have any issues with it. Then you “improved it” and did away with the deposit information on pending auto deposits. Now we get info that it’s pending but you took away the date it will be credited. Never take away functionality. Another new thing I don’t like is you combined accounts that have me as a common account holder. I have accounts with two different people. They were separate accounts for a reason yet you decided to put them together so the person on each account could see my financial status on the other account. And when I discovered it and contacted you to undo it, you told me I was stuck with it. The harm was already done and my business was shared with people who didn’t need to know. Go back to the old way. If it ain’t broke, don’t fix it.
Developer Response 12/28/2023
Thank you for providing your feedback and we are sorry to hear you have not been pleased with our system since it was updated last year. Unfortunately, we were not able to continue to use our previous system and were required to change to a new one. The new system is based on the individual and shows you all the accounts you have under your SSN. No one who is not joint on one of your accounts should have any access to your funds or account information. If you believe someone can view information on one of your accounts and they are not a joint owner of that specific account, please contact us immediately. We have passed along your other feedback to our system provider to consider when making future enhancements. If you have any other feedback, or would like to speak to a representative regarding your concerns, please send us a message using the Help Desk in online/mobile banking, call 803-732-5000, or visit one of our 14 branches. We appreciate your membership with Palmetto Citizens and hope to be able to continue to serve you and your financial needs.
Great bank
01/20/2022
lulu_law
I absolutely love banking with them and of course having the app makes banking even easier. I can pay on my credit card and car loan that are both financed with them without having to use external sites. Just move funds between accounts and sign out. It makes banking less of a hassle and much easier to keep up with. Every time I go into a branch I’m greeted with enthusiasm and helped with the greatest professionalism. Making the switch back to a credit union was the best thing I could have done for my banking experience.

Developer Response
We're very glad you made the switch back to a credit union and are so happy to hear you've been pleased with our app and your experiences in our offices. Thanks for taking the time to provide your feedback and for being a Palmetto Citizens member! Please let us know if we can assist you with any other financial needs or questions.
Great bank
01/20/2022
lulu_law

I absolutely love banking with them and of course having the app makes banking even easier. I can pay on my credit card and car loan that are both financed with them without having to use external sites. Just move funds between accounts and sign out. It makes banking less of a hassle and much easier to keep up with. Every time I go into a branch I’m greeted with enthusiasm and helped with the greatest professionalism. Making the switch back to a credit union was the best thing I could have done for my banking experience.
Developer Response 01/19/2022
We're very glad you made the switch back to a credit union and are so happy to hear you've been pleased with our app and your experiences in our offices. Thanks for taking the time to provide your feedback and for being a Palmetto Citizens member! Please let us know if we can assist you with any other financial needs or questions.

Minor Bug Fixes.

Version 45.1.6 Jun 16

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Palmetto Citizens Federal Credit Union
Size: 299.3 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Privacy Policy

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Ratings & Reviews

Not bad

Horrible service

Not every change is an improvement.

Great bank

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Palmetto Citizens Federal Credit Union

PCFCU Cards

You Might Also Like

AllSouth Mobile Banking

SAFE Federal Credit Union

MySCU Mobile

Palmetto First Mobile Banking

SC Federal Credit Union

Curis Mobile

Founders FCU – Mobile Banking

First Community Bank SC Mobile

My Mid Carolina CU Mobile

First Palmetto Mobile