PetSmart LLC 4+

PetSmart LLC

    • Free

iPhone Screenshots


At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.

• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.

• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking

• Check Doggie Day Camp availability

• Make & manage PetsHotel reservations

• Play Treat Trail – connect treats, earn points & get coupons

• Tailor the app experience to your entire pet family with personalized offers & content

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

What’s New

Version 5.5.2

Thanks for using the PetSmart app! We take our Pet Parents' feedback to heart and make regular updates to our app to ensure your experience is top notch.

For this update you can expect:

*The ability to view pampering packages on the services appointment screens
*General maintenance and bug fixes to enhance the app performance

Ratings and Reviews

4.3 out of 5
23.5K Ratings

23.5K Ratings

Meraduff ,

Makes Booking Services soooo easy

Love that i can view appointment availability and book with a specific groomer directly thru the app! Sort of addicted to the Treat Trail game as well. Also very appreciative of the work that PetSmart does to promote pet adoption and help provide services and resources for homeless animals.

Only issue I have with the app is that I have updated my pet’s profile photo NUMEROUS times but somehow a very old picture continues to show up as his profile thumbnail image on the page where you “select a pet.” I have even tried to upload different file types and sizes to see if that would rectify but to no avail. I emailed tech support about this and did quickly receive a reply however the only instruction provided was generic info about how to add a photo and did not help rectify the issue. Obviously, this is not a huge issue about app functionality or ease-of-use but thought it might be helpful as i am sure I am not the only one who has experienced this.

Penneywell ,

One of the worst apps on the market!

I have tried more than six times to place an order through this app for pick up at the store. The order shows up in my cart but that's as far as it goes. The order just keeps recycling back through check out review order check out review order and so it goes. No one at the store knows what is wrong. I have deleted the app three times and reinstalled it, but that does not help. There are times with a sick pet at home when driving to the store is a major inconvenience. Well I certainly won't try this app anymore.

UPDATE. I received a notice from Apple support that this developer had sent me a response. The response, which was the same response the developer had used numerous times to other complaints, said they would like to hear what my problem was and they will try to work it through with me. There were two links to click, one to update my review, and the other to contact the developer. So far so good right? So when I clicked the link to contact the developer it basically took me to the Petsmart app where there was no link to the developer. SoI am updating my review so you will know there is no way to contact the developer, and when the developer says they really want to work with you to resolve your problem, they don't really mean that. Because there is no place to contact the developer, only a link that connects you to the Petsmart app, which , of course is what they want you to do.

Developer Response ,

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Thank you.

JHHshshhehwhdhsjajjs ,

More difficult than convenient.

I downloaded this app to keep up with my treats, and online orders. Since I go into petsmart at least twice a month I figured me downloading the app would be convenient. The app has to load every five seconds which becomes annoying when you’re trying to create an order. Also, it took me 3 times just to be able to get my payment processed. I was given a confirmation number but after the order was placed, my items are still in the cart and I didn’t receive a confirmation email like it told me I would, still charged though. So, now I have to call petsmart just to see if I actually have an order to pick up.
Before I wrote this review, I checked to see when it was last updated and it was only a few days ago. The potential this app has is big, I just feel like they need better ways to execute the smoothness that other store apps give you in order to make it more convenient to use the app instead of complicated. Hopefully the developers come up with something to actually fix the app since most of the reviews are almost the same. I think they would do better just working on the app instead of replying with an email because that’s what reviews are for.

I love petsmart though! The app just needs LOTSSS of work🥺

App Privacy

The developer, PetSmart LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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