Pure Chat : Live Website Chat 4+

Ruby Receptionists

    • 4.4 • 543 Ratings
    • Free



Use the Pure Chat companion app to connect with your website visitors and customers in the moments that matter most. Whether it's someone coming to your website for the first time or a loyal customer who had a question about a recent purchase, live chat is the easiest way to instantly engage with these individuals and answer their questions in real time. Pure Chat includes unlimited access to all of our core live chat tools, including unlimited chats.

With the Pure Chat companion app for iOS devices, you can chat with website visitors from anywhere! Using the app, you'll get helpful notifications when a new website visitor wants to chat, plus you can change your availability, access historical chat transcripts and more! Sign up today!

What’s New

Version 3.025

Improved Connectivity
More Robust Error Checking Capabilities

Ratings and Reviews

4.4 out of 5
543 Ratings

543 Ratings


Really great addition to the Pure Chat plugin

I added the Pure Chat plugin to our Wordpress website to provide a live chat feature. The app lets me monitor live chat from my phone. It is working really well. Very happy with it!

winchbag ,

I don’t recommend PureChat at all.

The app is horrible. You try to get into the app to turn your chat on, and it’ll say the chat is on already (even if you turned it off), then it’ll freeze, then it’ll say it’s off. OR, it’ll tell you it’s on, so you’ll turn it off, and it won’t register. So what happens then is that customers keep using the live chat when you’re not available to help them, and you thought you turned it off!

Aside from this, when a customer needs help, you get into the app really quick and the app freezes and just sits there motionless for AT LEAST 30 seconds. Meanwhile, that customer is sitting there for that entire 30 seconds just waiting. This app is ridiculous.

Whatsaysme ,

Zero Support! Stopped Delivering Chat Notifications

The app has stopped delivering chats, which makes it pretty useless. I have tried contacting numerous times on the website, on the app, and as a last resort I messaged them on Facebook messenger. The messenger shows they read the message but didn’t take the time to respond.

This company has shown ZERO customer service or accountability for support.

I also find it ironic that the chat service on their own service is not attended to, and is unresponsive when I leave a message 👎🤣 Way to represent the use of chat services. Finding another provider immediately.

App Privacy

The developer, Ruby Receptionists, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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