Red River Bank Mobile-RRB 4+

Full disclosure but I’m both an employee of the bank and an avid user of the mobile banking app. Based on comments and support we’ve provided to customers, the issues outlined tend to be attributed (assuming user has good internet or WiFi access) to whether their mobile device operating system and/or our banking app are updated to the latest version. I’ve experienced the Face ID issue where it stopped working after I updated my iPhone. The solution is either reset security settings in the banking app or to uninstall and reinstall and then turn on Face ID. Let’s be real - larger national banks should have better mobile banking apps than community banks given their respective IT budgets are larger than the asset sizes of most community banks and they have hundreds if not thousands of dedicated IT staff to building and maintaining. That said, our app does what most customers need it to do with additional features such as mobile deposit, card controls, P2P payments, bill pay and digital receipts. And, we have local branches too in case you actually need a human being. Since I’m slightly biased, I’ll just submit an even keel three stars....but it’s better than you think.

I’ve had issues for years where I stop getting alerts when a transaction takes place. I found that deleting the app, rebooting the phone and reinstalling the app works for awhile.

Recently I’ve had the longest stretch of the app working flawlessly and now I no longer get alerts. Nothing is helping and I consider this to be one of the more valuable features as I have identified fraudulent transactions in the passed and have been able to address them.

Red River Bank App is terrible!!! I bank with them so therefore I have to use the app, within reason of if it works or not. The app consistently crashes at least once a month on average sometimes 2 and 3 times a month!! Every time I use it I have to wonder is it gonna crash or let me see my balance!?! I love the customer service of the Bank but the app is so horrible!! I have att as a provider and the apple 15 pro max 1 tb, so device and service provider is not an issue!! As well as high speed internet at home and it the app always crashes like clock work. The 1800 number pre say is the best option for checking your accounts!!!!!!!!!!!! SAD but HONEST!!!!