Regions Mobile 4+

UPDATE: The very day I posted the initial review in September, I was contacted by the app support team. They have been incredibly helpful and diligent in troubleshooting my problem. I have been in constant contact with regions mobile app support team and am incredibly thankful for their hard work to resolve my problem. Thank you so much!

Since the last update three weeks ago, I have not been able to select the the option to deposit. It always says, “Unable to process request at this time”. I have tried deleting and reinstalling the app several times and have also reached out to regions to try to fix the problem. Unfortunately, every person I have contacted was unable to understand my issue stating they couldn’t see any deposit attempts. Of course they can’t see any deposit attempts, IT WONT LET ME SELECT THE OPTION TO DEPOSIT. I work from 7-5 every day during the week and cannot physically make it to the bank to deposit my checks. I have tried finding the right people to contact to help me fix this for the past three weeks, and this is the only other way I can think of to get in touch with the right people to fix this issue. I have depended on this app for a long time now and it has usually been excellent. I have never had any issues with it before. Please help me.

We’re so sorry for the recent frustration you’ve experienced with Regions Mobile Deposit. We’d be glad to see how we can help. Email us at MobileApps@regions.com and refer to this review. We’ll be in touch.

Overall, this app functions well enough for my purposes, but it’s clear that it is a phone app and was not more comprehensively designed for a tablet. Most notably, its inability to rotate between portrait and landscape views on my iPad is beyond frustrating. As a user, I check my bank and credit card accounts almost daily. Unfortunately, since downloading this new Regions app, I feel frustrated, annoyed, and increasingly irritated every time I’m forced to pull my iPad out of its stand and rotate it 90 degrees just for this one single app. No, it’s not the end of the world but it’s grating enough to leave me with a bad impression of Regions Bank. It’s like buying a new TV only to find that it doesn’t use a remote, or a new car that still uses a metal key for access instead of a key fob. Both items will still work but are unnecessarily inconvenient, limited, and disappointing. That’s exactly how I feel about this new app from Regions.

Hi EJW-99 - UPDATE: You asked, we listened! We understand that offering landscape orientation for tablets is very important to our customers. We are happy to report as of 7/19/21, this feature is now available after our 7.9 app release!

Overall it’s a pretty good experience, there’s only one complaint I have. There is no back button for a large amount of the screens you go to. For example, when you tap on your account and tap on something inside of that account, if you want to go back to the account you have to click on the sidebar, go to the accounts page, and then you can click on the account to re-enter it. You should be able to go back to the previous page but in many instances, you can’t.

Edit: to clarify, this is about there being no back button when you tap on the info, transfer, deposit, rewards, and card buttons. I know that it’s like that because it’s bringing you to a separate section of the app independent of the accounts, but if you tapped the wrong button on accident it’s still a pain to have to navigate back to the account again. I think it would be easier to navigate if the app remembers the last page you were on at any point in time and allows you to go back to it regardless of where you are in the app.

Thanks for your review. There should be a back button on the top left of the screen in your app. If you're unable to see this, please email a screenshot to mobileapps@regions.com. ^KG