*This application is for Galaxy Buds+ and Galaxy Buds Live. Support for Galaxy Buds (SM-R170) is not available.
Open the charging case.
On your mobile device, tap Settings -> Bluetooth and then connect earbuds and mobile devices.
Launch the Samsung Galaxy Buds app, and the follow the on-screen instructions to complete the connection.
* The Samsung Galaxy Buds application connects Samsung Galaxy Buds+ and Samsung Galaxy Buds Live to your iPhone.
* Use the Samsung Galaxy Buds application to set up and manage the following features.
- Connect to and disconnect from a mobile device
- Earbuds & Charging Case battery status
- Ambient Sound (Samsung Galaxy Buds+ only)
- Active Noise Cancelling (Samsung Galaxy Buds Live only)
- Equalizer Setting
- Touchpad Setting
- Advanced Feature
- Find my Earbuds
- Earbuds Software Update
- iPhone 7 or later models with the iOS 10 and higher version
- The Galaxy Buds application is not compatible with Galaxy Buds (SM-R170)
* Settings and features provided by the Galaxy Buds application are only available when Galaxy Buds+ or Galaxy Buds Live is connected to your mobile device. Features will not work properly without a proper connection between your earbuds and your mobile device.
* If you have any questions, please contact to the web page below.
※ User Agreement
Following User Agreements are required for the app service.
Even if you don't agree the agreements you can use basic service but can't use disagree services.
[Required User Agreements]
- Bluetooth: Required for communication with Buds+ or Buds Live
- Improved application stability
Ratings and Reviews
Nice one Samsung
So I have all my music on my iPod touch right and I try to use the app and it keeps on insisting that it is not compatible with the iPod touch. To their credit it is a 6th gen iPod with some bad specs which doesn’t make any sense to why it wouldn’t be compatible but alright. So I try it out on my iPad where I get most of my work done and nothing. Still not compatible. There is absolutely no excuse for this it is running the latest version of iPad OS and has great specs. I think Samsung believes that everyone has their music on an iPhone, which is true for most people but some people just like to have a device for only music listening like the iPod, or the people trying to work during a pandemic like this one with an iPad. There is no excuse for this non compatibility and if there is a technical issue as to why this is the case please tell me Samsung. Thank you.
I am using a iPad Air 2 which according to Samsung’s reply to this review is not supported. I am using the Buds+. They still work with the device but not having the app is an inconvenience. I am still confused as to why the compatibility is only for these devices, my idea is that Samsung develops for each individual device which I have never seen before. I have to give them some props to trying to make this in the first place instead of only having Bluetooth or worse yet having it locked to one device. I am still curious if this is a technical issue or a software issue with the compatibility.
Developer Response ,
Hello again! Thanks for clarifying your iPad model and we are really sorry for the inconvenience. The minimum requirement for a Galaxy Buds App to work in iOS is satisfied by iPad Air 3rd Generation or later models with iOS 10 and later versions. The Galaxy Buds App is not compatible with older models. We would love to support all our users but this is unfortunately a hardware compatibility limitation which cannot be addressed by a software update.
I’ll start out by saying I honestly really enjoy the buds+. They sound awesome, plus the ambient mic mode and numerous other features are really nice. The issue I have is if I pair the buds+ through the app, my buds+ have no sound coming through them. My phone just sends the audio through the phone speakers like nothing is connected. If I just pair the buds+ through the Bluetooth connection menu in my settings for my IPhone X, they will function normally. If I pair them through my Bluetooth menu though I cannot pair them through the app, which prevents me from being able to use all the cool features. My phone and buds+ are both on the latest updates. I have also deleted the app and reinstalled it, just to make sure there wasn’t just some bad file I downloaded. Or possibly just a glitch in my download. I have had zero issues with other headphone companies and their software for their headphones. This is a sad deal for me, because I really want to be able to use these headphones to their fullest
exten. These are by far the most comfortable and best sounding truly wireless headphones I have had.
App does not work with iphone 11 and buds live
This app is not working. I have an iphone 11 and buds live SM-R180. Should be more accurate on the description as It doesn’t connect.
Update: thanks for the response. I have an iPhone 11 with iOS 14.4. The issue is that I cannot connect the buds live to the app, so I cannot reset the buds. I can open the app but once I click on start the app cannot recognize the buds and that’s all I can do. The buds live works with the regular Bluetooth but I cannot use all the features that the app allows me to use for my buds live.
2nd update: I follow each one of the steps suggested but the app still cannot find the buds live. It start searching and then just show a message that there is not a device near. They paired with the iphone but not with the app so I cannot use the features available on the app. Any suggestion?
3rd Update: thanks for the info. I followed each one of the steps and the result is still negative. The buds live cannot be found by the app so they only pair as a regular headphones. Not sure why it is so complicated to pair them with the app. They work fine as regular headphones but there is no way I can pair them to the app to use the features. By the moment I am disappointed with the app.
Developer Response ,
Hi again! We apologize for the misunderstanding. You have to remove any instance of Buds+ from your iPhone Settings > Bluetooth > tap on the "i" icon beside Galaxy Buds Live and tap on "forget this device".
After that, please follow these steps:
1. Put the earbuds on and then tap and hold both the buds for 3 seconds, this should reset them.
2. After the Earbuds reset, put the buds in the case and close the case with the earbuds in it.
3. Open the case after sometime. With the case open but the Buds+ still in it, go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds Live. Quickly move to step 4.
4. Reinstall the Galaxy Buds application, open the app and Swipe up to Get Started> Select your Galaxy Buds model> tap on Connect. If you are unable to find the Galaxy Buds Live in the app, close the case for 4/5 seconds, open it and try again.
If you face any on any difficulties on any of the steps, please let us know.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Samsung Electronics Co., Ltd.
- 120.2 MB
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
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- Age Rating
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