*This application is for Galaxy Buds+ and Galaxy Buds Live. Support for Galaxy Buds (SM-R170) is not available.
Open the charging case.
On your mobile device, tap Settings -> Bluetooth and then connect earbuds and mobile devices.
Launch the Samsung Galaxy Buds app, and the follow the on-screen instructions to complete the connection.
* The Samsung Galaxy Buds application connects Samsung Galaxy Buds+ and Samsung Galaxy Buds Live to your iPhone.
* Use the Samsung Galaxy Buds application to set up and manage the following features.
- Connect to and disconnect from a mobile device
- Earbuds & Charging Case battery status
- Ambient Sound (Samsung Galaxy Buds+ only)
- Active Noise Cancelling (Samsung Galaxy Buds Live only)
- Equalizer Setting
- Touchpad Setting
- Advanced Feature
- Find my Earbuds
- Earbuds Software Update
- iPhone 7 or later models with the iOS 10 and higher version
- The Galaxy Buds application is not compatible with Galaxy Buds (SM-R170)
* Settings and features provided by the Galaxy Buds application are only available when Galaxy Buds+ or Galaxy Buds Live is connected to your mobile device. Features will not work properly without a proper connection between your earbuds and your mobile device.
* If you have any questions, please contact to the web page below.
※ User Agreement
Following User Agreements are required for the app service.
Even if you don't agree the agreements you can use basic service but can't use disagree services.
[Required User Agreements]
- Bluetooth: Required for communication with Buds+ or Buds Live
- Improved application stability
Ratings and Reviews
Nice one Samsung
So I have all my music on my iPod touch right and I try to use the app and it keeps on insisting that it is not compatible with the iPod touch. To their credit it is a 6th gen iPod with some bad specs which doesn’t make any sense to why it wouldn’t be compatible but alright. So I try it out on my iPad where I get most of my work done and nothing. Still not compatible. There is absolutely no excuse for this it is running the latest version of iPad OS and has great specs. I think Samsung believes that everyone has their music on an iPhone, which is true for most people but some people just like to have a device for only music listening like the iPod, or the people trying to work during a pandemic like this one with an iPad. There is no excuse for this non compatibility and if there is a technical issue as to why this is the case please tell me Samsung. Thank you.
I am using a iPad Air 2 which according to Samsung’s reply to this review is not supported. I am using the Buds+. They still work with the device but not having the app is an inconvenience. I am still confused as to why the compatibility is only for these devices, my idea is that Samsung develops for each individual device which I have never seen before. I have to give them some props to trying to make this in the first place instead of only having Bluetooth or worse yet having it locked to one device. I am still curious if this is a technical issue or a software issue with the compatibility.
Developer Response ,
Hello again! Thanks for clarifying your iPad model and we are really sorry for the inconvenience. The minimum requirement for a Galaxy Buds App to work in iOS is satisfied by iPad Air 3rd Generation or later models with iOS 10 and later versions. The Galaxy Buds App is not compatible with older models. We would love to support all our users but this is unfortunately a hardware compatibility limitation which cannot be addressed by a software update.
My Galaxy Buds Live can’t update to latest software version!
I have my blue Galaxy Buds Live for 3?years now. The first year everything worked fine you updated the App regularly and updates on my Galaxy Buds live was twice a year up until last year when you Samsung haven’t updated your iOS App in a long time. Now I cannot even update my Galaxy Buds Live to the latest update. I did all the required steps I put the ibuds Live in charging case waited til at least 50% charged than opened the case than I opened the App to start the software update of the buds live then a window pops up connection error a connection to the server could not be established please Check your wireless connection! I checked my wireless connection and tried several time to update the software of my Galaxy Buds live, it always showed the same message connection error! The buds cannot connect to the server! There must be something wrong at your end Samsung cause my WiFi/W-LAN connection is working
properly without any problems. Perhaps you should update your Galaxy Buds App for iOS more often. I witnessed that you haven’t updated the App on a very very long time!
Developer Response ,
Hi there! So far, the Galaxy Buds app in iOS supports only two models, the Buds+ and Buds Live. We'll let you know if there's any update on the matter. Thank you for your query.
How do you make an app that is not compatible to its original product version!! When will this app be compatible or when will there be an app that is compatible? I was sooo excited when I purchased the original galaxy buds from Samsung since I had done all my research and compared them to a few others including Apple AirPods, and Samsung ultimately won for its look and comfort for me and also it stated on the website that they were compatible to iOS came to find out they are not!!! I called Samsung to complain but of course nothing could be done I accepted the fact that I can only use my buds as Bluetooth with my iPhone 11 max pro but was told to periodically check for an app in the App Store since it might become available soon. Today I was told by a colleague that a new version of the galaxy buds was available with the app for iPhones I was excited when I heard the news that I quickly downloaded the app thinking that of course it’s compatible to the original buds how could they not right.... Not reading the fine print “not compatible with SM-R170” VERY DISAPPOINTED! NOT HAPPY AT ALL!! Not sure if I will be buying Samsung products anymore since it’s very hard to have them pair or be compatible with other devices. Please make it compatible. It’s ridiculous it’s not!
Developer Response ,
Dear user, we apologize for any confusion; this application has been developed for Galaxy Buds+. Your Galaxy Buds from last year will not be supported due to compatibility limitations. Let us explain:
Buds+ has been built with a new chip which enhances connectivity and provides better memory. Due to the implementation of the new chip, Galaxy Buds+ are compatible with iOS devices.
Sadly, this compatibility limitation cannot be addressed with a software update. We're really sorry for the inconvenience it may cause and we really appreciate your understanding.
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- Samsung Electronics Co., Ltd.
- 120.2 MB
- Requires iOS 10.0 or later.
- iPod touch
- Requires iOS 10.0 or later.
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