iPhone Screenshots

Description

The official SamTrans Mobile ticketing app lets you use your phone to pay your fare and plan trips using SamTrans and other Bay Area public transit systems. Just download the free app, register your debit/credit card in our secure system, and we’ll get you where you need to go.
Real time bus tracking will come in the October update!

WHAT YOU CAN DO WITH THIS APP:
Pay bus fare using your phone without having to carry cash or worry about exact change
Buy and use fares instantly using a debit/credit card for a single fare or multiple fares for a group of riders. Mobile tickets must be used within thirty days
Learn more about how to use SamTrans and other transit systems to get around San Mateo County and beyond.
HOW IT WORKS
Tickets:
Go to Buy Tickets
Choose mode of travel
Add tickets to cart
Checkout
Activate ticket when bus arrives
Show ticket to driver

Trip Planning:
Enter start and end destinations
Search through available times that fit your schedule
Save locations as favorites for future trips
COMMON QUESTIONS
How do I pay for my tickets in the SamTrans Mobile app?
Debit or credit (American Express, Visa, MasterCard, and Discover) cards are accepted.

Can customers use a commuter debit card?
Yes, provided you have funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.

If I am having a problem loading the application, who should I call?
Please call customer service at 1-800-660-4287. All problems should be directed to customer service which is available: weekdays 7am – 7pm, weekends & holidays 8am – 5pm.
Do I need an internet connection to buy or use tickets?
You will need an internet connection to buy and activate bus passes. However, if you save the purchased tickets in your device, you will not need to have internet connection to activate them.
Do I need to create an account to use the Trip Planner?
No. You only need to create an account if you are using the SamTrans Mobile app for purchasing tickets.

IMPORTANT REMINDERS:
Don’t uninstall the SamTrans Mobile app or erase your phone while you have active tickets on it. This will cause you to lose your tickets. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Before uninstalling the app or resetting your phone move tickets to the cloud (See Frequently Asked Questions for info).
Activate your ticket right before boarding
Show your ticket to the driver upon boarding
Watch your battery level. You cannot board without showing your ticket.

What’s New

Version 4.013

We are releasing a new update with Native trip planner which includes notification feature, native maps and more accurate live bus tracking. The app is also enhanced by new promo code feature and ticket activation improvements.

Ratings and Reviews

2.4 out of 5
18 Ratings

18 Ratings

myicepod ,

Not very intuitive or helpful

Why would locating your bus be buried so deep into the app, please improve your customer experience and usefulness of the app with a find my bus quick link from home page using bus number and direction of travel. Otherwise the app is pretty useless and cumbersome to use. Not very helpful

Developer Response ,

Dear myicepod,
We apologize for the performance issues. We will pass this along for review. Thank you for your feedback.

MannyMexi ,

Can’t buy regular bus tickets now, app is completely useless

I used to be able to buy bus tickets for regular one-way trips and day passes anytime for basically any place that Samtrans went through. Now there’s only 2 options: Coastside non-ADA and Redi-Wheels/RediCoast. Idk what these even are, but all I know is that I can’t use these in regular areas. The app is basically useless now. What the heck did you guys do on your last update? Uber isn’t exactly cheap which is why I rely on the bus.

war2death ,

Unhelpful

Does not help you looking for bus times, or locations or anything easy to look for, look at the bart app when it loads it looks for closest station and gives you all the next trains and times without needed to log in or purchase tickets or needing to enter an address, do some research and fix the issues with the app

Developer Response ,

Dear war2death,
Thanks for writing a review. We apologize that your experience on the app was not satisfactory. Please share your issues with us at support@bytemark.co and we will look into it at the earliest.

Information

Seller
Bytemark, Inc.
Size
161.8 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Dutch, Filipino, Polish, Simplified Chinese, Spanish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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