ConnectWise Control 4+

ConnectWise

    • 2.0 • 154 Ratings
    • Free

Screenshots

Description

The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.

With this app you can:
-Host and join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Send commands to remote devices, chat with end users, and more
-Broadcast an iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Transfer files
And more!

If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.

We want to hear your feedback!
Facebook: facebook.com/ConnectWiseControl
Feature Requests: http://control.product.connectwise.com
User Forums: https://forums.connectwise.com/community/connectwise-control/f/connectwise-control

Requires ConnectWise Control version 6.0 or later.

What’s New

Version 2019.5.26289.0

- Added the ability for guests to consent to host requests
- Fixed bug where text in application is invisible if the device is in dark mode

Ratings and Reviews

2.0 out of 5
154 Ratings

154 Ratings

Binarydreams ,

Behind other apps on IOS

We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Other apps work perfectly fine and support physical keyboard and mouse just fine. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. Splashtop Business isn’t a perfect solution either; however, they are light years better on IOS.

Developer Response ,

Thank you for the feedback. As stated in the other review, I will forward this to our product management team and they will begin investigating.

Philpre ,

No quality control

Connectwise has taken this awesome product and introduced bugs. Whenever they come out with updates, more likely than not they have broken features rather than fixed bugs. Currently there is a flaw whenever you send control+alt+delete, more often than not the remote screen does not refresh and you have to log off and then login again. Also, 30% of the time the remote screen will only show half of the screen. And to get around that, I’m having to exit the remote computer and log back in. No quality control.

Developer Response ,

Hey Philpre,

Sorry to hear about your issue with the screen blanking out when sending ctrl+alt+del. Please send us information about your server, workflow, and any relevant screenshots to pm@screenconnect.com so we can investigate further. Thanks!

smccarthy945 ,

Horrible!

This app is horrible! We have been asking for YEARS to have the IOS support fixed and NOTHING! You can’t even type with a physical keyboard on your IPAD with this app and the mouse support is barely useable. I spend about $750 a month to use this app with over 30 techs and the only reason I don’t cancel my subscription and go to another app is because the remote access speed is faster than anything out there for international support. Otherwise, I would have cancelled years ago. As soon as I can find a remote app with the same speed and features, I am going to migrate off this app. I am done hearing the years of excuses as to why they can’t make a good IOS app. Wake up - everyone uses IPADS with keyboards these days and the ONLY reason I can’t use my IPAD as my main device is because of this APP. Otherwise, I could use the IPAD for everything. I am done waiting for them to fix this IOS support. Again, as soon as I can find a suitable replacement, I am moving off this app. If this developer can’t build a good IOS app after 3+ years of everyone asking for it, then they aren’t going to improve the core apps either.

App Privacy

The developer, ConnectWise, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

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