Screenshots

Description

The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.

With this app you can:
-Host and join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Send commands to remote devices, chat with end users, and more
-Broadcast an iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Transfer files
And more!

If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.

We want to hear your feedback!
Facebook: facebook.com/ConnectWiseControl
Feature Requests: http://control.product.connectwise.com
User Forums: https://forums.connectwise.com/community/connectwise-control/f/connectwise-control

Requires ConnectWise Control version 6.0 or later.

What’s New

Version 2019.5.26289.0

- Added the ability for guests to consent to host requests
- Fixed bug where text in application is invisible if the device is in dark mode

Ratings and Reviews

2.3 out of 5
70 Ratings

70 Ratings

Binarydreams ,

Behind other apps on IOS

We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Other apps work perfectly fine and support physical keyboard and mouse just fine. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. Splashtop Business isn’t a perfect solution either; however, they are light years better on IOS.

Developer Response ,

Thank you for the feedback. As stated in the other review, I will forward this to our product management team and they will begin investigating.

Philpre ,

No quality control

Connectwise has taken this awesome product and introduced bugs. Whenever they come out with updates, more likely than not they have broken features rather than fixed bugs. Currently there is a flaw whenever you send control+alt+delete, more often than not the remote screen does not refresh and you have to log off and then login again. Also, 30% of the time the remote screen will only show half of the screen. And to get around that, I’m having to exit the remote computer and log back in. No quality control.

Developer Response ,

Hey Philpre,

Sorry to hear about your issue with the screen blanking out when sending ctrl+alt+del. Please send us information about your server, workflow, and any relevant screenshots to pm@screenconnect.com so we can investigate further. Thanks!

joshspy ,

[Update]Great product, terrible app.

I’m sure based on the existing reviews a lot of people here would like to see what ConnectWise plans to bring to the table in 2020.

Update#1 to the developer response.

Every other remote control app that I have used doesn’t have this issue with the keyboard. Logmein, teamviewer, multiple RDP apps. Microsoft, Jump Desktop. If the keyboard didn’t work right in any of these apps I wouldn’t have left a review stating there is an issue with yours.

Also the screen resizing thing is still a huge issue and I feel like it wasn’t addressed in your original response. Like I said I like your product and your support has been great but it really is time for this mobile app to mature. The year is 2020 and when I am on call I just want to be able to take an iPad with me not my laptop. Especially when it costs me $35 a month per tech.

I will not be going to your website and submitting a feature request because this is not a feature request, this is a bug fix.

Original Post:
I have 11” iPad Pro with the smart keyboard. App does not recognize me typing unless it hit the keyboard button and god forbid I change to a different text field on the remote session. Also screen resizing pinch zoom is awful. Please fix this. I will call your support next week to discuss.

Developer Response ,

Thanks for the update to your feedback. I will forward this information to our product management team so they could investigate this further.

Information

Seller
ConnectWise, Inc
Size
30 MB
Category
Business
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages
Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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