Screenshots

Description

The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.

With this app you can:
-Host and join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Send commands to remote devices, chat with end users, and more
-Broadcast an iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Transfer files
And more!

If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.

We want to hear your feedback!
Facebook: facebook.com/ConnectWiseControl
Feature Requests: http://control.product.connectwise.com
User Forums: https://forums.connectwise.com/community/connectwise-control/f/connectwise-control

Requires ConnectWise Control version 6.0 or later.

What’s New

Version 2019.5.26289.0

- Added the ability for guests to consent to host requests
- Fixed bug where text in application is invisible if the device is in dark mode

Ratings and Reviews

2.1 out of 5
129 Ratings

129 Ratings

Binarydreams ,

Behind other apps on IOS

We’ve been longtime ScreenConnect customers and its limitations on IOS in the past were excusable. Now that IOS can support mouse input natively, there is no excuse not to allow a native mouse mode. Additionally, keyboards attached to an iPad are not auto detected and you are forced to press the mouse icon every time you need to type something. Something is wrong with this scenario, as well as the dev excuses about an IOS limitation in similar review responses. Other apps work perfectly fine and support physical keyboard and mouse just fine. One app I can point out that works exceptionally well is the Splashtop Business app and I’m sure regular Splashtop works just fine too. We use Splashtop as a backup to ConnectWise Control so the dev should take note that they should really put some time into figuring this out. We like Splashtop a lot and I’d hate to make the full switch sometime in the future because they can’t get IOS input device support figured out. Our Splashtop Business account rep has already offered us a sweet deal to switch but we’re holding tight to see if ConnectWise can get this sorted in a reasonable amount of time. Splashtop Business isn’t a perfect solution either; however, they are light years better on IOS.

Developer Response ,

Thank you for the feedback. As stated in the other review, I will forward this to our product management team and they will begin investigating.

Philpre ,

No quality control

Connectwise has taken this awesome product and introduced bugs. Whenever they come out with updates, more likely than not they have broken features rather than fixed bugs. Currently there is a flaw whenever you send control+alt+delete, more often than not the remote screen does not refresh and you have to log off and then login again. Also, 30% of the time the remote screen will only show half of the screen. And to get around that, I’m having to exit the remote computer and log back in. No quality control.

Developer Response ,

Hey Philpre,

Sorry to hear about your issue with the screen blanking out when sending ctrl+alt+del. Please send us information about your server, workflow, and any relevant screenshots to pm@screenconnect.com so we can investigate further. Thanks!

Nightm4r37 ,

Much Better!

Just putting this review out there since there seems to be a lot of non-technical people giving bad reviews.

The new update for the app is fantastic! It’s much more usable now and they made a lot of improvements. Guest mode is awkward, but iOS made it to be awkward so there’s really no getting around that.

The interface is much improved and the ability to move the cursor around without having to find your “mini mouse” like in the old app is great. I’ve always thought teamviewer had a great mobile interface and the latest update from ConnectWise has made their app very comparable as far as the control side goes.

I wish the interface to connect with guests was easier to use. They place a webview in that accesses your screenconnect instance so they’re limited by web technology being a little clunky. If they made that mobile website version cleaner and more usable on mobile devices he whole experience would be a lot easier.

Also, please make the session last longer after logging into the screenconnect server! Seems like I have to type my password every time I want to connect to a guest machine.

Developer Response ,

Thanks for your feedback! We have since made improvements to our iOS app but if you have additional features you would like to see implemented, please create feature requests at https://control.product.connectwise.com/.

App Privacy

The developer, ConnectWise, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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